Re:amaze Workflows Report Now Shows Processed Conversations

We've added a new update to our Workflow Report. You now have the ability to click out to view a ...
/ Feature Updates

New Re:amaze Roles and Permissions for Setting Max Chats and Managing Roles

We've updated Re:amaze Roles and Permissions to include two new settings to give you more control over how your staff ...
/ Feature Updates

Re:amaze Chatbots Can Now Automatically Escalate Unanswered Messages and Be Turned Off During Office Hours

Our team is continuing to make improvements to Re:amaze Chatbots based on your feedback! New to Chatbots is the ability ...
/ Feature Updates

Try The Brand New Re:amaze And Amazon Integration!

You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell ...
/ Feature Updates

Re:amaze Cues Now Supports Custom Fields and an Advanced Option to Disable Clicks

Cues are a great way to automatically engage customers who're on your website and actively browsing. In the past several ...
/ Feature Updates

Export Your Outbound Report as CSV Files

Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound ...
/ Feature Updates

Australian Organic Lifestyle Fashion Brand Boody Replaces Intercom with Re:amaze for Better Customer Service

See what Oriane Perrin, Head of Marketing at Boody has to say about how Re:amaze out performs Intercom and helps ...
/ Case Studies

All Natural Health and Beauty Brand Art of Skin Care Increases Customer Engagement with Re:amaze

Read our interview with Jeana LeClerc, Founder and CEO at Art of Skin Care and how she adopted Re:amaze to ...
/ Case Studies

Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review Rating by 42% using Re:amaze Automation

Read about how Amato Cole, eCommerce Manager at Mac of all Trades, used Re:amaze to transform their customer service into ...
/ Case Studies

Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service with Re:amaze Chatbots

See how Vanessa Layton, Founder and Owner of Hello Charlie leverages Re:amaze Chatbots to help customers efficiently About Hello Charlie ...
/ Case Studies

Fastest Growing Protein Bar Company Built Bar Boosts Customer Service Speed by 5.6X with Re:amaze and Smile.io

How do you handle the overwhelming amount of customer conversations when you become the fastest growing protein bar company in ...
/ Case Studies

Reassigning Conversations in Re:amaze Now Defaults to You

We've made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from ...
/ Feature Updates

New Permission Setting for Moving Conversations Across Brands and Channels

You can now limit access for users to move conversations between brand and channels they have and don't have access ...
/ Feature Updates

Re:amaze Advanced Workflows Update (Must Read!)

Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past ...
/ Feature Updates

Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New OAuth (Open Authentication)

You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If ...
/ Feature Updates

Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ Editor

Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML ...
/ Feature Updates

New “Me” Filter for Re:amaze

The new "Me" filter is designed to make conversations related to your activities easier to find and much more relevant in ...
/ Feature Updates

Re:amaze and Pipedrive (Updated Integration)

There's a new Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily ...
/ Feature Updates

New Zero Response Rate Report for Re:amaze

Re:amaze has just added a "Zero Response Rate" report that displays the percentage of conversations that are resolved without a staff reply ...
/ Feature Updates

Re:amaze Stops Integration Support for Atlassian HipChat and Stride

As of today, Atlassian's HipChat and Stride service will no longer be supported by Re:amaze. Back in late 2018, Atlassian ...
/ Feature Updates

Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For Ecommerce

It's here! Re:amaze and Octane AI has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses ...
/ Feature Updates

How to Understand Conversational Commerce and Adopt it for Your Brand.

Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what ...

Introducing Order Bot! Check Out Re:amaze’s Newest Chatbot!

Starting on Wednesday, March 13th 2019, you'll be able to utilize Re:amaze's latest chatbot, the Order Bot! Get started here ...
/ Feature Updates

New Shopify and Re:amaze Permissions for Returns and Refunds

Quick update again for Re:amaze Roles and Permissions! You can now grant or remove access for accessing Shopify data when ...
/ Feature Updates

Re:amaze Departments Now Available As Workflow Triggers and Commands

Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from ...
/ Feature Updates

Bulk Tagging Conversations In Re:amaze

Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu ...
/ Feature Updates

Check Out All The Integrations for Re:amaze

Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you ...
/ Feature Updates

Better Thread Navigation For Re:amaze Conversations!

Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads ...
/ Feature Updates

New Re:amaze Permission to Delete Conversations

We've added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete ...
/ Feature Updates

Schedule Your Re:amaze Cues’ Start Date and End Date

Cues are a powerful way to deliver targeted messages automatically and in a scalable way. Re:amaze's targeting rules allow you ...
/ Feature Updates