Last Updated on May 7, 2019 by Michelle Lam
The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers.
With this new filter, Re:amaze has made conversations pertaining to yourself much more accessible. Within the “Me” filter, there are sub-filters (similar to the main filters) that you can use to view the conversations of your choice.
The core filters include:
- Me: Showing unresolved conversations, sorted by waiting time.
- All: All conversations related to you.
- Subscribed: Showing unresolved conversations from channels that you are subscribed to.
- Participating: Showing unresolved conversations in which you are a participant, a follower, or the assigned staff.
- On-Hold: Showing conversations you have on hold with a reminder set.
