Better Conversations. Happier Customers.
There are times when you want to message customers automatically but also want them to take action immediately. If there’s a piece of information or action you want them to take without starting a full conversation, giving customers to communicate using a short reply is extremely handy. As a result, we’ve added “Quick Responses” to … Continue reading “Adding Quick Responses to Re:amaze Cue Action Buttons”
For those of you using Shopify and Re:amaze, you can now access an order’s timeline of events directly through the Shopify data module inside your Re:amaze conversation. Order timelines are a great way to track how an order has evolved, changed, and progressed through your eCommerce platform and adds a lot more efficiency to how you … Continue reading “Re:amaze Shopify Integration Now Supports Order Timelines”
If you haven’t noticed already, we’ve made several major changes to the Re:amaze dashboard to improve your quality of life when it comes to using Re:amaze on a daily basis. Focusing on your moment-to-moment usage of the Re:amaze dashboard means adding more customizable options, quicker UI refreshes, and sticky selections across our UI. In the … Continue reading “Quality of Life Improvements to Re:amaze UI and UX”
We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the Workflow Trigger Count. You can now click onto each specific workflow, which will then redirect you to … Continue reading “Re:amaze Workflows Report Now Shows Processed Conversations”
We’ve updated Re:amaze Roles and Permissions to include two new settings to give you more control over how your staff team is setup. Ability to Manage Staff and Staff Roles We’ve added a setting for you to turn on or turn off the ability for a staff role to manage other staff members’ roles. By default, … Continue reading “New Re:amaze Roles and Permissions for Setting Max Chats and Managing Roles”
Our team is continuing to make improvements to Re:amaze Chatbots based on your feedback! New to Chatbots is the ability to: Automatically escalate any unanswered conversations to your support team. By default, bots will auto escalate after 5 minutes of inactivity if the user has not answered any bot messages. You can enable this new setting if … Continue reading “Re:amaze Chatbots Can Now Automatically Escalate Unanswered Messages and Be Turned Off During Office Hours”
You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell your products on Amazon, our new Amazon integration will allow you to access your customer’s purchase history from your Amazon listing. The integration will display order items, order status, purchase date, and much more! You will … Continue reading “Try The Brand New Re:amaze And Amazon Integration!”
Cues are a great way to automatically engage customers who’re on your website and actively browsing. In the past several months, we’ve seen the adoption of Cue increase dramatically and have seen awesome examples of how some businesses utilize the power of Cues. Here are some of our favorites: Using Cues to announce new products … Continue reading “Re:amaze Cues Now Supports Custom Fields and an Advanced Option to Disable Clicks”
Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel, conversation origin, conversation URL, message body, and more! At the bottom of the Outbound Report, a link is provided to download the data as a … Continue reading “Export Your Outbound Report as CSV Files”
We’ve made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from having to search through a list of available staff users.
You can now limit access for users to move conversations between brand and channels they have and don’t have access to. If you manage multiple brands or businesses, it might be important so your staff users don’t accidentally or intentionally move a conversation from a channel that belongs to Brand A to Brand B. With … Continue reading “New Permission Setting for Moving Conversations Across Brands and Channels”
Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is another step closer to making Workflows the most powerful internal feature for Re:amaze. In the coming months, you can expect to see … Continue reading “Re:amaze Advanced Workflows Update (Must Read!)”
You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If your business email addresses are provided by Microsoft Office 365 or Outlook, using Custom SMTP is a great way to maintain your email deliverability since all email replies are sent through Microsoft’s email servers. Previously, … Continue reading “Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New OAuth (Open Authentication)”
Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual experience while creating your FAQ help articles. It’s now easier to add headers, typographical emphases (bold, italics), create tables, link … Continue reading “Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ Editor”
The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has made conversations pertaining to yourself much more accessible. Within the “Me” filter, there are sub-filters (similar to the main filters) that you can … Continue reading “New “Me” Filter for Re:amaze”
There’s a new Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily access customer data with a single click. This updated Pipedrive integration for Re:amaze allows you to view and edit existing open deals, as well as create new deals for a particular contact. These improvements to the … Continue reading “Re:amaze and Pipedrive (Updated Integration)”
Re:amaze has just added a “Zero Response Rate” report that displays the percentage of conversations that are resolved without a staff reply. These conversations include threads that have been manually resolved by a staff user or that have resolved by a workflow.
As of today, Atlassian’s HipChat and Stride service will no longer be supported by Re:amaze. Back in late 2018, Atlassian officially announced the deprecation for their popular, but not popular enough, messaging service HipChat and Stride in favor of a collaboration with Slack. Re:amaze continued to support HipChat and Stride for as long as it … Continue reading “Re:amaze Stops Integration Support for Atlassian HipChat and Stride”
It’s here! Re:amaze and Octane AI has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses using Facebook Messenger and Shopify! Octane AI’s Messenger chatbot is perfect for automatically handling customer responses. But now with Octane AI + Re:amaze, your customers will be able to talk to a live customer service … Continue reading “Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For Ecommerce”
Starting on Wednesday, March 13th 2019, you’ll be able to utilize Re:amaze’s latest chatbot, the Order Bot! Get started here. Our latest statistics show that over 30% of all eCommerce conversations through live chat are related to checking on orders. Things such as: Where’s my order? When will my order ship? I purchased something a … Continue reading “Introducing Order Bot! Check Out Re:amaze’s Newest Chatbot!”
