Michelle Lam

September 26, 2019

Customer success is one of the most important parts of any SaaS business model, and the onboarding process is where that success starts. In fact, the onboarding process can often mean the difference between early churn and a recurring long-term customer. So how do you make sure your onboarding process is as tight and well-optimized as … Continue reading “How to Streamline SaaS Client Onboarding with Re:amaze + Process Street”

August 6, 2019

Setting up custom SMTP for Gmail and G Suite is now easier than ever! We’ve just released an updated integration for Google’s Gmail using an official OAuth (Open Authentication) connector, which will allow you to set up custom SMTP with a few simple clicks. If your business experiences high volumes of support emails, we highly recommend using Custom SMTP to maintain … Continue reading “Connect Gmail and G Suite to Re:amaze with OAuth”

May 15, 2019

We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the Workflow Trigger Count.  You can now click onto each specific workflow, which will then redirect you to … Continue reading “Re:amaze Workflows Report Now Shows Processed Conversations”

May 8, 2019

You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell your products on Amazon, our new Amazon integration will allow you to access your customer’s purchase history from your Amazon listing. The integration will display order items, order status, purchase date, and much more! You will … Continue reading “Try The Brand New Re:amaze And Amazon Integration!”

April 24, 2019

Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel, conversation origin, conversation URL, message body, and more! At the bottom of the Outbound Report, a link is provided to download the data as a … Continue reading “Export Your Outbound Report as CSV Files”

April 12, 2019

Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual experience while creating your FAQ help articles. It’s now easier to add headers, typographical emphases (bold, italics), create tables, link … Continue reading “Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ Editor”

The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has made conversations pertaining to yourself much more accessible. Within the “Me” filter, there are sub-filters (similar to the main filters) that you can … Continue reading “New “Me” Filter for Re:amaze”

There’s a new Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily access customer data with a single click. This updated Pipedrive integration for Re:amaze allows you to view and edit existing open deals, as well as create new deals for a particular contact. These improvements to the … Continue reading “Re:amaze and Pipedrive (Updated Integration)”

Re:amaze has just added a “Zero Response Rate” report that displays the percentage of conversations that are resolved without a staff reply. These conversations include threads that have been manually resolved by a staff user or that have resolved by a workflow.

March 7, 2019

Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. … Continue reading “Re:amaze Departments Now Available As Workflow Triggers and Commands”

Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu option for tagging, you’ll need to select at least one conversation from the main inbox. Once the “Tag” option appears, you can choose to apply one or multiple tags. Being able to tag conversations directly … Continue reading “Bulk Tagging Conversations In Re:amaze”

Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you take into consideration that Re:amaze also integrates with Zapier and Piesync, the possibilities are endless! If you didn’t know about Re:amaze native integrations, we have just the place for you to window shop! Head on … Continue reading “Check Out All The Integrations for Re:amaze”

Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads can lead to finger cramps! We’ve made a few important changes to the way messages are displayed and how you scroll through the Re:amaze dashboard. You now have access to a Quick Scroll feature that … Continue reading “Better Thread Navigation For Re:amaze Conversations!”

We’ve added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete conversations! You may update any existing roles or create new roles using this new permission control setting. Deleting conversations is a permanent action in Re:amaze. All deleted conversations will no longer be retrievable by your … Continue reading “New Re:amaze Permission to Delete Conversations”

February 11, 2019

Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with an important client or customer? Re:amaze’s new feature now allows you to log Aircall calls from the beginning of a phone call and add internal notes throughout your call. To enable this new feature, go to settings … Continue reading “Log Aircall Conversations into Re:amaze at the Start of a Call”

Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans). Create and add team members to a department (i.e. Engineering, Sales, etc.). With the implementation of Departments on Re:amaze, you can now reassign conversations to … Continue reading “Introducing Departments (Staff Groups) for Re:amaze”

Do you often use FAQ articles and response templates to respond to customers? We’ve now made it easier to input these into your text box with keyboard shortcuts. To insert an FAQ article, hold down the Ctrl + K keys. A search bar should appear and you can type in key words to look for specific … Continue reading “New Re:amaze Keyboard Shortcuts for Inputting FAQ Articles and Response Templates”

Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can now see your Re:amaze email conversations in full HTML! To view your permalink conversations, click on the time stamp under any message in the conversation. Re:amaze conversations are now easier to share and view.