Better Conversations. Happier Customers.
Guest Post by Jessica Larson The coronavirus pandemic has turned businesses upside down from an operational, logistical, and economic perspective. After months of quarantine, some local officials are deeming it safe to reopen. Others are in the early stages of preparing to resume business as usual — well, as “usual” as business can be in these surreal … Continue reading “6 Tips for Rebuilding a Business After a Pandemic”
Guest Post by Molly Crockett Remote working is nothing new, but since the dramatic impact of the coronavirus, remote working has eally started to take off. More and more companies are starting to implement it, and the rampant success it had so far means that it’s probably going to stay long after the virus has … Continue reading “6 Mistakes Nearly Everyone Makes When Starting Remote Work (and What to Avoid)”
Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful business, but so many organizations overlook the training and development needed for a customer service program that excels. At the very basic foundation, customer service is exactly what it sounds like — servicing customers to entice them … Continue reading “Training and Development for Customer Service During a Crisis”
By Molly Barnes of Digital Nomad Life Your attention can be difficult enough to wrangle under the best of conditions in a normal workday. But what about under the rarefied circumstances we find ourselves in now? Much of the world is working from home due to the coronavirus pandemic, and suddenly, you find yourself there, … Continue reading “7 Ways to Avoid Wasting Time While Working From Home (pandemic or not)”
Read the infographic below to learn more! Are chatbots going to be a new normal for online businesses in the short term? The COVID-19 pandemic is making it difficult for brands to cater to their customers due to staff shortages resulting from lockdowns and shelter-in-place orders. Even so, businesses are going to need to operate with … Continue reading “Problems and Benefits of AI Chatbots That You Should Know”
