Feature Updates

September 5, 2017

Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities! London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for … Continue reading “Upscope Integration for Reamaze Brings Co-browsing to Your Conversations”

August 31, 2017

Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner. To start … Continue reading “ShipStation Integration for Reamaze”

August 30, 2017

The Reamaze Knowledge Base FAQ has been updated with a brand new design! If you haven’t added any custom HTML and CSS to your Reamaze Knowledge Base FAQ, you’ll automatically be moved to the new design. If you do have existing custom HTML and CSS, we’ve taken the initiative to update your knowledge base to … Continue reading “Reamaze Knowledge Base FAQ Design Update”

August 17, 2017

Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”

August 14, 2017

Reamaze has partnered up with WooCommerce to bring  you a powerful customer data integration layer right within your conversations with customers. According to Builtwith, WooCommerce is currently one of the most popular eCommerce platforms on the web today. When combined with WordPress, you can easily build the eCommerce store of your dreams. With the rising … Continue reading “WooCommerce Integration Has Arrived”

August 7, 2017

Let’s take a quick gander at what you might’ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a … Continue reading “What You Might’ve Missed #19”

July 25, 2017

The BigCommerce integration update is here! We’ve been hard at work to bring you the brand new BigCommerce dashboard in Reamaze. In addition to feature additions, there’s also a new UI to help you find relevant customer information faster. We’ve also optimized the technology that powers this integration so calls made to BigCommerce are synchronized … Continue reading “Reamaze <> BigCommerce Integration V2″

July 24, 2017

Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”

July 21, 2017

Reamaze now supports web push notifications for Chrome and Firefox! With this addition, Reamaze now has a full suite of notifications to help you stay on top of incoming conversations: Email Notifications Desktop Notifications Mobile Notifications Web Browser Notifications Web browser notifications for Reamaze will show incoming conversations even if you don’t have the dashboard … Continue reading “Web Push Notifications for Chrome and Firefox”

July 19, 2017

The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”

July 18, 2017

Reamaze Workflows is a powerful way of automating certain actions and commands based on specific triggering events. If you’re not familiar with workflows, we recommend reading the following article and watching the tutorial here. During peak customer service periods, workflows can be a great asset to you and your team. Workflows can also help minimize … Continue reading “Workflow Reports”

July 10, 2017

We love small updates and optimizations! The downside is you might not notice all of them right away. This is why we have a series called “What You Might’ve Missed”! Here’s what you might’ve missed in the past week or two. Unresolved Tooltip If you have over 250+ unresolved conversations, you can now see the … Continue reading “What You Might’ve Missed #17”

Reamaze is now available for the iPad! Enjoy working off your iPad? Whether it’s your trusted iPad Air or iPad Pro, Reamaze mobile app for iPad is now available. You can now amaze customers through the same intuitive and consistent dashboard that you love using on the web or on your phone. When you’re ready … Continue reading “Reamaze Mobile for iPad”

June 28, 2017

Reamaze now officially supports Google Tag Manager (GTM)! GTM is considered a Godsend for marketers and developers looking for fast, easy implementations of scripts (tags). GTM requires a one-time install for your website or application and all future iterations of your Reamaze embeds such as Shoutbox and Cues can be managed within the Reamaze dashboard or GTM … Continue reading “Google Tag Manager (GTM) Integration”

June 22, 2017

Reamaze for Shopify just got a whole lot better. The Reamaze team has been hard at work taking advantage of Shopify’s latest API endpoints to bring you more data, more control, and more access to customer data through your Shopify backend. If you currently use the Shopify integration in Reamaze, there’s nothing you need to … Continue reading “Reamaze <> Shopify Integration V2″

June 19, 2017

Small features update time! Here’s what you might’ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we’re doing on Twitter and Facebook as well since all feature updates are announced there too! Let’s get to it. Contact Filtering Contact filtering is a brand new … Continue reading “What You Might’ve Missed #16”

June 14, 2017

Reamaze.js now seamlessly integrates with Google Analytics (GA) and automatically tracks and sends over events to your GA account. Just ensure you have GA set up on your site and you’re good to go! There’s no additional copying, pasting, guessing, or running manual reports. Just plug and play! List of Events Below are a list of events … Continue reading “Event Tracking with Google Analytics and Reamaze”

June 7, 2017

Reamaze offers customer communications tools to help fast-growing businesses increase conversions and build more valuable customer relationships. San Jose, CA — June 7th, 2017 — Reamaze today announced it has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers access to Reamaze’s customer communications platform. Beginning today, BigCommerce customers can integrate Reamaze’s app … Continue reading “News – Reamaze Named BigCommerce Certified Partner”

May 24, 2017

We’ve made some awesome changes to push notifications for the Reamaze mobile app! Direct recipients and participants will now receive push notifications for internal notes. Previously, mobile notifications did not include internal notes Reminders will now trigger push notifications as well. There is a new setting in both the Email and Mobile Notification pages where … Continue reading “Push Notification Updates”

May 22, 2017

Another week and another issue of what you might’ve missed! If you’re new here, the “What You Might’ve Missed Series” announces some smaller updates you might’ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as “Miscellaneous” if you do not categorize them under … Continue reading “What You Might’ve Missed #15”