Better Conversations. Happier Customers.
Re:amaze update time! And we’ve got quite a few! Transient Cues You can now configure your Re:amaze Cues to be either persistent or transient. Persistent Cues remain active and shown unless dismissed by the customer or interacted with. Transient Cues disappear once the customer navigates to a new page or upon page refresh. Response Template … Continue reading “New Re:amaze Features You Might’ve Missed #28”
We’ve been hard at work iterating on the Re:amaze Shoutbox interface. The following changes represent a new direction for where the Shoutbox is headed: more presence, a better profile for your business, and more fluidity in starting conversations regardless of the contact mode. Social Profiles and Animated Labels Your Re:amaze Shoutbox will now automatically show … Continue reading “Re:amaze Shoutbox Updates”
Adding Re:amaze Live Chat to your Shopify storefront just got crazy simple. We now support the ability for store owners to use the Re:amaze Embed Builder and publish custom live chat widgets directly to the storefront with a single click. No need to copy and paste any code or scripts into your Shopify’s theme.liquid template! This is as simple as … Continue reading “Easy One-Click Live Chat Integration for Shopify”
Your security and your business’ security matters to us. A lot. As Re:amaze grows to become one of the best helpdesk and live chat platforms on the market and as we power more and more businesses’ customer service operations, it’s important to constantly revisit security protocols in order to protect your data and customer relationships. Re:amaze now … Continue reading “Improved Security Protocols For All Re:amaze Users”
So what have you missed so far in 2018? We should really turn this long running series into a trivia game! Read on and see what kinds of updates we’ve been pushing underneath the radar. New Savable Embeddables The Re:amaze Embed Builder has been replaced by a new menu item called “Embeddables”. Embeddables will now … Continue reading “New Re:amaze Features You Might’ve Missed #27”
An important platform goal here at Re:amaze is to help you turn your customer service operations into a revenue-generation engine. Whether that’s done through real time chat, proactive engagement, or our live view dashboard, we hope great customer service is always a byproduct of your teams’ ability to make customer happy while generating more conversions. Customer Events is our next step in … Continue reading “Introducing Customer Events”
Tags in Re:amaze just got a whole lot better! Introducing Tags Manager. Managing tags for your conversations is an essential ingredient of a well-prepared and well-organized support team. Tags are helpful for bringing attention to specific conversations. They’re also great for grouping conversations together and can be used in situations where you need to file … Continue reading “New Tags Manager”
It’s a brand new year and we’ve got a brand new feature to help you make 2018 an absolute knockout! Introducing the Re:amaze Live Dashboard. Many of you have wanted to use Re:amaze as a means to more proactive monitoring and engagement. The Live Dashboard is designed to open up a brand new communications channel for … Continue reading “Re:amaze Live Dashboard. Hello 2018.”
You can now add office hours and blackout dates for your Re:amaze by brand/store! If you use the Re:amaze Shoutbox or Lightbox for your website, app, or store, customers can now be shown when you’ll be back in office if and when you’re out of office. These settings allow you to more effectively communicate whether … Continue reading “Office Hours and Blackout Dates”
Weekly update time! Can you believe it’s almost the end of 2017? But worry not, the team here at Re:amaze will continue to deliver features and feature updates throughout the holiday season. Make sure to subscribe to our newsletter or follow this Feature Update Blog via RSS. Let’s get going Support for Facebook Mentions You … Continue reading “What You Might’ve Missed #26”
Have you waited and waited and waited some more for customers to finish typing something? What if you could start crafting your reply before they finish typing and click send? Typing Presence allows you to do just that! See a preview of what your customers are typing before they even have a chance to finish … Continue reading “Typing Presence: See What Customers are Typing Before They Hit Send”
Are you getting ready for the holidays? We know we are. But that doesn’t mean we’re gonna stop pushing out Re:amaze updates! Here’s what you might’ve missed in the past two weeks. Twitter Character Limit > 280 On November 7th, Twitter announced that it was expanding its character limit on tweets from 140 to 280. We’ve … Continue reading “What You Might’ve Missed #25”
The holiday season is both exciting and chaotic, especially for business and store owners. As shoppers come out of hibernation and prepare to enter their natural state, they become more demanding, more urgent, and even more in need of your amazing service. It’s the perfect time to make an impression! We’ve put together a checklist … Continue reading “10 Ways to Prepare for the Holidays with Re:amaze”
Weekly Update Time! In this issue of What You Might’ve Missed you’ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you’ll first see results within the channel you’re in … Continue reading “What You Might’ve Missed #24”
New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. Satisfaction Surveys can be customized in the following ways: Time elapsed before survey is sent Eligible conversations type … Continue reading “Automated Customer Satisfaction Surveys and Ratings”
Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”
Remember when we got new shoes last year? It was almost exactly a year ago when we introduced the new Reamaze dashboard and its new colors. Reamaze has grown rapidly in the past year and we’re now serving millions of conversations monthly. Outside of performance and stability optimizations, there are two things we learned during our … Continue reading “Welcome to the New Reamaze Dashboard”
Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”
Here’s September’s first “What You Might’ve Missed”. We’ve got updates, updates, and more updates! Stay in touch with us here or follow us on all our social media accounts for the latest updates to the platform. JavaScript Lightbox Update We’ve updated the Lightbox embed to support the ability to enforce a specified channel in your Reamaze … Continue reading “What You Might’ve Missed #21”
Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities! London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for … Continue reading “Upscope Integration for Reamaze Brings Co-browsing to Your Conversations”
