Covid-19

6 Tips for Rebuilding a Business After a Pandemic

September 8, 2020

Guest Post by Jessica Larson The coronavirus pandemic has turned businesses upside down from an operational, logistical, and economic perspective. After months of quarantine, some local officials are deeming it safe to reopen. Others are in the early stages of preparing to resume business as usual — well, as “usual” as business can be in these surreal … Continue reading “6 Tips for Rebuilding a Business After a Pandemic”

Training and Development for Customer Service During a Crisis

April 13, 2020

Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful business, but so many organizations overlook the training and development needed for a customer service program that excels. At the very basic foundation, customer service is exactly what it sounds like — servicing customers to entice them … Continue reading “Training and Development for Customer Service During a Crisis”