What’s the Difference Between a Call Center and a Contact Center?
July 27, 2020
Guest Post for Re:amaze by Danny Wong in collaboration with Salesforce You can’t have a company of any kind and then not have a way for customers to reach you. They may have questions or problems, they may just want to keep updated, or they may need additional products or services. But that also means … Continue reading “What’s the Difference Between a Call Center and a Contact Center?”