See what co-workers are doing
Know when a teammate is already helping a customer. Collision detection helps prevent embarrassing moments.
Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Embeddable live chat and auto customer messaging for your website and app.
Live
Get more sales with real time customer activity monitoring and personal messages.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Re:amaze Inbox
A shared inbox for your entire team to manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages.
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A central hub for managing customer conversations.
Designed for close team collaboration.
Shared inbox done right
Respond to all customers from one place. Work together as a team with notes, reminders, assignments, and powerful notifications.
Automate your channels
Use Re:amaze Workflows to respond to conversations from every channel automatically.
In-depth reporting
Analyze customer service quality and performance with individualized channel reports.
Re:amaze has made customer service so much more efficient! We are able to view the customer's order number, items ordered and order history - without ever having to leave the customer's message. It has made response time faster and information exchange shorter, which makes our employees and customers happy!
Provide faster and professional support from anywhere.
Use the Re:amaze web dashboard, mobile app, or even email to reply to customers.
- Internal staff notes, assignments, and reminders
- Tags manager for powerful search and reporting
- Quick answers using canned responses and templates
- Quick answers by injecting FAQ articles
- Personal email and mobile notifications
- Personal and channel signatures
- Customizable workflows and automation rules
- Customizable email appearance
Powerful data integration for intelligent customer insights.
Re:amaze Inbox is completely transparent to customers. All they will experience is unparalleled speed and precision.
Synchronized customer data via custom fields and data attributes shown automatically within customer conversations for faster than ever customer support.
Powerful 3rd party integrations help bring along customer data from apps you already use and love. As simple as plug and play.
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