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ShopMessage
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ShopMessage

Allow your ShopMessage driven chatbot to work with Re:amaze on Facebook Messenger

How it works with Re:amaze

ShopMessage is a great chatbot platform for eCommerce. If you're already using ShopMessage it'll work with Re:amaze without any customization as long as your connect your Facebook Messenger account to Re:amaze.

When customers are interacting with the ShopMessage chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.

What you can do with ShopMessage

  • See a history of the chatbot's conversation with the customer when it gets escalated to your support team
  • Respond directly to the customer from Re:amaze following the chatbot's interaction
  • See all ShopMessage chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter

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