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Recart
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Recart

Allow your Recart driven chatbot to work with Re:amaze on Facebook Messenger

How it works with Re:amaze

If you're already using Recart, all you need to do is connect your Facebook Messenger account to Re:amaze. Because Recart is already handling your bot-driven messages, it'll work with Re:amaze without further customization.

When customers are interacting with the Recart chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.

What you can do with Recart

  • See a history of the chatbot's conversation with the customer when it gets escalated to your support team
  • Respond directly to the customer from Re:amaze following the chatbot's interaction
  • See all Recart chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter

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