Octane AI

Allow your Octane AI driven chatbot to work with Re:amaze on Facebook Messenger

How it works with Re:amaze

Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger bot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions. If you're already using Octane AI for Shopify, all you need to do is connect your Facebook Messenger account to Re:amaze alongside your Shopify account. Because Octane AI is already handling your bot-driven messages, it'll work with Re:amaze without further customization.

When customers are interacting with the Octane AI chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation can be escalated to your Re:amaze Inbox for human support interaction.

We recommend that you set Octane AI as the a primary receiver for your Facebook page. This will allow Octane to respond to incoming conversations before you handle them on your Re:amaze Inbox.

What you can do with Octane AI

• See a history of the chatbot's conversation with the customer when it gets escalated to your support team
• Respond directly to the customer from Re:amaze following the chatbot's interaction
• See all Octane chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter