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ManyChat
Documentation

ManyChat

Allow your ManyChat driven chatbot to work with Re:amaze on Facebook Messenger

How it works with Re:amaze

ManyChat is a popular chatbot platform for businesses that rely on Messenger. If you're already using ManyChat it'll work with Re:amaze without any customization as long as your connect your Facebook Messenger account to Re:amaze.

When customers are interacting with the ManyChat chatbot via quick select buttons, these messages do not arrive in Re:amaze as they are bot-driven. As soon as the customer wishes to talk to a human agent and selects this option via a quick select button, the conversation will be escalated to your Re:amaze Inbox.

What you can do with ManyChat

  • See a history of the chatbot's conversation with the customer when it gets escalated to your support team
  • Respond directly to the customer from Re:amaze following the chatbot's interaction
  • See all ManyChat chatbot's resolved (closed) conversations with customers in Re:amaze's Bot Resolved filter

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