Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Live chat with automated messaging, chatbots, and video calls for your website or web app.
Chatbots
Automate every business opportunity with pre-built and custom chatbots.
Push Campaigns
Increase re-engagement and boost sales with targeted push notification campaigns.
AI
BETA
Leverage the power of AI to help you respond, create, and summarize.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Status Page
Keep customers informed by alerting them when there’s an incident or outage.
Live
Get more sales with real time customer activity monitoring and personal messages.
ChannelReply
Amazon, eBay, Walmart, and Etsy messages in one place
How it works with Re:amaze
ChannelReply’s main expertise is consolidation of marketplace messages into a helpdesk and customer messaging platform you already use. One such helpdesk platform is Re:amaze which already helps businesses manage so many communications channels.
ChannelReply offers a pain-free, turnkey solution to enable you and your team to use the full range of Re:amaze features such as automation workflows, response templates, FAQ linking, and even custom chatbots to engage with your marketplace conversations!
What you can do with ChannelReply
- Answer eBay, Amazon, Walmart and Etsy messages in Re:amaze.
- See each conversation as a single threaded ticket—no more searching archives for the buyer’s last message!
- Use marketplace data in all your favorite Re:amaze tools, including response templates and workflows.
- Take actions on eBay, Amazon, Walmart, and Etsy without leaving Re:amaze.
- Manage your eBay inquiries, cases and returns with Resolution Center Support.
- Mark Amazon messages as no response needed, or even as suspicious!
- Acknowledge or cancel orders, update shipping statuses and approve refunds on Walmart tickets.
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