New Tags Report
If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact ...
Quick Update: Time Based Workflows
Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, ...
Expanded Embedded Contact Form
Reamaze's embedded contact form has always been a household favorite. Over the past few months we've continued to tweak the embedded ...
Roles and Permissions
We've released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had ...
Merging Conversations in Reamaze
Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve ...
Reamaze Custom Module
Reamaze Custom Module has been available to select partners for a short while now. Today we're happy to announce that ...
The Reamaze Widget Builder
We're constantly thinking about how to make things easier for you. That's why, today, we're introducing an ever-so-simple DIY builder for our beloved ...
Feature Update: Bulk Reply
Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies ...
Reamaze for MailChimp
You read that right. We're definitely on a roll recently and we think it's a great start for 2015. You ...
Reamaze for GitHub
How many times have you had a customer write in to inform you of a bug? How many times have ...
Reamaze Livechat
Reamaze Livechat has landed. Over the past few months we've been building out a brand new dimension of the Reamaze ...
Sync Up Contacts to Reamaze
Yo! We've just updated our API briefly to give you the ability to sync up your contacts to your Reamaze ...
Appreciations
Did you provide good customer support? How do you know? If you haven't already noticed, your customers can now show ...
Automatic Spam Filtering
You can now proactively screen out spam messages using Reamaze's automatic spam filtration tool. We'll take care of taking out ...
Reamaze & Magento
Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for ...
Google Apps Marketplace & Chrome Webstore
Happy Tuesday people! We spent the last 10 minutes trying to find a fun equivalent of "Throwback Thursday" for Tuesday ...
Workflows Beta
Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, ...
Multi-brand for the Multi-tasker
We're always looking for new ways to ease pains for small businesses. One of the pain points we hear most ...
Beefier Attachments
We've revamped the entire attachments module for Reamaze. A few of you found the process to be a little bit ...
Forwarding Emails To Reamaze
We're introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several ...
Introducing Knowledge Base
We're super excited to introduce another one of our internal tools to our beta users! But we before we talk ...
Finding Flirtatious Lifetime Value (FLV)
Today, Thursday the 10th, is a great day for some funny maths. How long do you need to flirt with ...
Customer Support Origins
The origins of customer support always seem to be an organic one. As soon as you bring a product to ...
Pre-Beta Warm-Up: Responsive Mobile UI
We love responsive designs. Reamaze looks beautiful and works brilliantly whether you're on your laptop, tablet, or phone. Take a ...
How To: Building Great Customer Support Cultures
Back at the startup where I used to work, everyone did customer support. Every new hire, whether bizdev, sales, pm, ...
Pre-Beta Warm-Up: Tagging Conversations
We've added conversation tagging to help y'all keep track of what's important and what needs prioritization. If you log in ...
Pre-Beta Warm-Up: Reamaze’s Conversations Module
Part of building a great conversations management process is being able to offer outstanding customer support. Customer support is where ...
On Not Understanding the Needs of Your Customers
I want to share some of my experiences from talking to potential customers about trying out Reamaze. Sales have never ...
Example segments to help you engage your users
Macro conversion funnels for SaaS apps usually look something like this: Visits site Signs up (either directly or through trial/free) ...
