New Tags Report

If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact ...
/ Feature Updates

Quick Update: Time Based Workflows

Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, ...
/ Feature Updates

Expanded Embedded Contact Form

Reamaze's embedded contact form has always been a household favorite. Over the past few months we've continued to tweak the embedded ...
/ Feature Updates

Roles and Permissions

We've released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had ...
/ Feature Updates

Merging Conversations in Reamaze

Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve ...
/ Feature Updates

Reamaze Custom Module

Reamaze Custom Module has been available to select partners for a short while now. Today we're happy to announce that ...
/ Feature Updates

The Reamaze Widget Builder

We're constantly thinking about how to make things easier for you. That's why, today, we're introducing an ever-so-simple DIY builder for our beloved ...
/ Feature Updates

Feature Update: Bulk Reply

Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies ...
/ Feature Updates

Reamaze for MailChimp

You read that right. We're definitely on a roll recently and we think it's a great start for 2015. You ...
/ Feature Updates

Reamaze for GitHub

How many times have you had a customer write in to inform you of a bug? How many times have ...
/ Feature Updates

Reamaze Livechat

Reamaze Livechat has landed. Over the past few months we've been building out a brand new dimension of the Reamaze ...
/ Feature Updates

Sync Up Contacts to Reamaze

Yo! We've just updated our API briefly to give you the ability to sync up your contacts to your Reamaze ...
/ Feature Updates

Appreciations

Did you provide good customer support? How do you know? If you haven't already noticed, your customers can now show ...
/ Feature Updates

Automatic Spam Filtering

You can now proactively screen out spam messages using Reamaze's automatic spam filtration tool. We'll take care of taking out ...
/ Feature Updates

Reamaze & Magento

Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for ...
/ Feature Updates

Google Apps Marketplace & Chrome Webstore

Happy Tuesday people! We spent the last 10 minutes trying to find a fun equivalent of "Throwback Thursday" for Tuesday ...
/ Feature Updates

Workflows Beta

Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, ...
/ Feature Updates

Multi-brand for the Multi-tasker

We're always looking for new ways to ease pains for small businesses. One of the pain points we hear most ...
/ Feature Updates

Beefier Attachments

We've revamped the entire attachments module for Reamaze. A few of you found the process to be a little bit ...
/ Feature Updates

Forwarding Emails To Reamaze

We're introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several ...
/ Feature Updates

Introducing Knowledge Base

We're super excited to introduce another one of our internal tools to our beta users! But we before we talk ...
/ Feature Updates

Finding Flirtatious Lifetime Value (FLV)

Today, Thursday the 10th, is a great day for some funny maths. How long do you need to flirt with ...
/ Feature Updates

Customer Support Origins

The origins of customer support always seem to be an organic one. As soon as you bring a product to ...
/ Feature Updates

Pre-Beta Warm-Up: Responsive Mobile UI

We love responsive designs. Reamaze looks beautiful and works brilliantly whether you're on your laptop, tablet, or phone. Take a ...
/ Feature Updates

How To: Building Great Customer Support Cultures

Back at the startup where I used to work, everyone did customer support. Every new hire, whether bizdev, sales, pm, ...
/ Feature Updates

Pre-Beta Warm-Up: Tagging Conversations

We've added conversation tagging to help y'all keep track of what's important and what needs prioritization. If you log in ...
/ Feature Updates

Pre-Beta Warm-Up: Reamaze’s Conversations Module

Part of building a great conversations management process is being able to offer outstanding customer support. Customer support is where ...
/ Feature Updates

On Not Understanding the Needs of Your Customers

I want to share some of my experiences from talking to potential customers about trying out Reamaze. Sales have never ...
/ Feature Updates

Example segments to help you engage your users

Macro conversion funnels for SaaS apps usually look something like this: Visits site Signs up (either directly or through trial/free) ...
/ Feature Updates