The Best Customer Service Helpdesk, Live Chat Support and Chatbot Platform for eCommerce Businesses on
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Work efficiently and effectively as a team in Re:amaze unified shared inbox designed for all your communications channels. Use tools such as assignments, tags, reminders, real time activities, and logged messages to manage channels such as email, Facebook Page comments, Messenger, Instagram, Twitter, SMS, VOIP, and chat.

See and edit your customers’ Shopify data such as tags and addresses directly in Re:amaze conversations! Perform Shopify-specific actions such as creating draft orders / duplicate orders, processing refunds & cancellations, and inserting inventory from your store. Re:amaze also allows you to set up response templates (macros) powered by Shopify variables!

Create and send automated messages to customers on your website using specific targeting rules and conditions. Set up unlimited campaigns for website/page abandonment, product up-sell/cross-sell, promotions & discount events, and new product announcements.

Turn on Pre-Built Chatbots in Re:amaze Chat to intercept short non-contextual messages, answer common questions automatically with existing FAQ articles, and help customers check their order status. Create Custom Chatbots to handle nuanced shopping and support scenarios and launch them either from Re:amaze Cues or automated workflows, 24/7/365!

Use the Re:amaze FAQ to create a centralized knowledge base and allow customers to educate themselves. Re:amaze FAQ can be hosted on a subdomain of your choice, embedded within your website, added to your Re:amaze Chat experience, and power up the FAQ Chatbot!

Be transparent with customers and alert them when an incident is detected, ongoing, or being monitored. Re:amaze Status Page allows you to stay ahead of any problem by issuing an announcement so customers aren’t kept in the dark.