Reamaze for BigCommerce

The All-in-One Helpdesk for Chat, Social, SMS, FAQ, and Email.
Support Customers. Engage Shoppers. Build Loyalty.
Everything you and your customers need.
Get It Now

Free 14-day trial. No credit card required

Consolidate all your customer support channels and respond faster than ever before.


Re:amaze combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences. Collaborate with teammates using assignments, notes, and shared views.

Automate common tasks using machine learning and create macros with natural language so customer messages never slip through the cracks.


Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional and maximize efficiency.

Jeff Newman

Co-Founder and
CMO at BuiltBar

The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways.

Read Case Study

Know your customers. Empower your team with real time customer data.

Live Dashboard

Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.

Customer Data Insights

View custom profile data about your customers when they chat with your team. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.



We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff.

All the bells and whistles to impress customers.

Re:amaze is loaded with awesome features to help you succeed.

Proactively engage customers with messages and calls to action based on automated triggers and rules.
Contact Forms
Customizable contact forms with dependent fields for your app or website. Automate form responses with Workflows.
Satisfaction Surveys
Measure and gauge your team's effectiveness with automated qualitative and quantative surveys.
Automate common workflows with custom triggers on incoming conversations.
Quick Answers
Use response templates and searchable FAQ articles to respond to your customers quickly.
Create tags as an admin or add tags on the fly for better organization and intuitive automation.
Role Permissions
Customizable roles and permissions for each agent ensures dashboard privacy and admin controls.
Frictionless co-browsing to get a peek at your customers' roadblocks in real time.
Team Presence
See when your team is viewing and replying to customer conversations.
Office Hours
Set your office hours, vacation days, and individual staff shifts to ensure customers never get left in the dark.
Stay on top of your conversation volume and response times with built in reporting features.
Manage multiple support sites for multiple brands in one Re:amaze account.

Attract and convert more customer using modern chat features.

Start the Conversation

Send automated and targeted messages to customers for better engagement using Cues.

Help Customers Faster

Chat with customers in Real Time even when you're not at your desk. Set customizable Office Hours to set expectations with customers. Let Chatbots help with common questions.

Customer Interactions at your Fingertips

Preview customer's message as they type so you're always a step ahead. Use our unique Peek functionality to co-browse.



What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cumbersome to manage all our communication channels.

Re:amaze Mobile helps you keep customers close while on the go.

Available on iOS and Android

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you're on the go.

Get Re:amaze for iOS Get it on Google Play

Get Reamaze for BigCommerce now!

View on BigCommerce
Or, feel free to Contact Us with any questions.