Reamaze for BigCommerce

The All-in-One Helpdesk for Chat, Social, SMS, FAQ, and Email.
Support Customers. Engage Shoppers. Build Loyalty.
Everything you and your customers need.
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Free 14-day trial. No credit card required

Support Customers via Email, Chat, Social, SMS, and VOIP in one shared inbox.

Seamless Customer Helpdesk

Re:amaze combines email, social media, mobile, and chat conversations seamlessly so your customers can reach you however they want. Collaborate with teammates using assignments, notes, and shared views.

Supported channels include Email, Website Chat, Facebook Pages, Facebook Messenger, Instagram, Twitter, WhatsApp, SMS, and Voice.

Manage Multiple Channels for Multiple Businesses

Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional at all times!

Matthias

Enervee

At Enervee we’ve been using Reamaze for more than 2 years now and just completed a thorough market review including Zendesk and Freshdesk. We decided to stick with Reamaze as they continue to improve their platform while focusing on the features that really matter.

Know your customers. Empower your team with real time customer data.

Live Dashboard

Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.

Customer Data Insights

View custom profile data about your customers when they chat with your team. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.

Davis

Printful

We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff.

All the bells and whistles to impress customers.

Re:amaze is loaded with awesome features to help you succeed.

Satisfaction Surveys
Measure and gauge your team's effectiveness with automated qualitative and quantative surveys.
Quick Answers
Use response templates and searchable FAQ articles to respond to your customers quickly.
Multibrand
Manage multiple support sites for multiple brands in one Reamaze account.
Team Presence
See when your team is viewing and replying to customer conversations.
Reporting
Stay on top of your conversation volume and response times with built in reporting features.
Workflows
Automate common workflows with custom triggers on incoming conversations.
Cues
Proactively engage customers with messages and calls to action based on automated triggers and rules.
Peek
Frictionless co-browsing to get a peek at your customers' roadblocks in real time.
Chatbots
Automated chatbots to help answer frequently answered questions so your team can focus on important conversations.

Attract and convert more customer using modern chat features.

Start the Conversation

Send automated and targeted messages to customers for better engagement using Cues.

Help Customers Faster

Chat with customers in Real Time even when you're not at your desk. Set customizable Office Hours to set expectations with customers. Let Chatbots help with common questions.

Customer Interactions at your Fingertips

Preview customer's message as they type so you're always a step ahead. Use our unique Peek functionality to co-browse.

Olga

Animatron

What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cumbersome to manage all our communication channels.

Re:amaze Mobile helps you keep customers close while on the go.

Available on iOS and Android

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you're on the go.

Get Re:amaze for iOS Get it on Google Play

Get Reamaze for BigCommerce now!

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