The Olark Alternative
You’ve Been Looking For.
Chat and automated messages are just the beginning to a great customers service experience. Re:amaze helps you go beyond chat and into a fully integrated support platform including email, social media, mobile SMS/MMS, satisfaction surveys, and even FAQs.
Join thousands of businesses who use Re:amaze to amaze customers daily by creating a 100% free account!
What Makes Re:amaze Better than Olark?
Re:amaze works for chat and real time messaging. You can also bring in your Facebook, Messenger, Instagram, Twitter, and email conversations!
Give your customer service operations super powers by combining chat with your other conversations channels so nothing falls through the cracks. Manage everything in individual channels or together in one shared and unified dashboard.
Not just customizable. Re:amaze Chat can be fully integrated into your service experience.
Re:amaze Chat gives you 3 contact modes in one simple to use interface. Allow returning users and anonymous visitors to have the same experience. Use Re:amaze Chat as a contact form with full custom field options or deploy as a native modal lightbox.
Re:amaze Chat powers your FAQ so customers can find their own answers with ease.
Your Re:amaze chat box can display a full range of FAQ topics and articles with rich media content. Customers can search for their questions and issues in real time.
Re:amaze Chat is also a central hub for all historical conversations with access to past messages and even automated messages you’ve sent.
Enable Single-Sign-On so logged in customers won’t have to provide their name and email before chatting with you.
Powerful automations for proactive engagement, workflows, and customer satisfaction surveys.
Access a wide range of automated features to optimize every aspect of your support operation.
Use Proactive Engagement Cues to send targeted messages to online customers based on your own rules and conditions. Perfect for site abandonment or lead nurturing and conversion optimization.
Send automated customer satisfaction surveys at the end of every conversation to gauge your service quality and see what customers are saying.
Create unlimited workflows to combine commonly used actions.
Designed for in-depth data access and team based workflows. See what your co-workers are working on and invite them to participate.
Re:amaze includes standard features such as:
- Agent co-browsing
- Internal notes
- Collision detection
- Agent handoffs, reassigning
- Reminder scheduling
- Response templates
- Conversation tagging
- Event tracking
- Conversation permalinks
- Read/unread indicators
- iOS and Android apps
Loaded with integrations to help you stay in sync. Re:amaze works with some of the best apps in the world.
You won’t have to switch away from your favorite apps you use on a daily basis. Our native integrations with a wide range of apps offers you and your team access to pertinent data.
Need an integration that’s not in our library? Use our powerful Custom Modules API to build the integration of your dreams so you can display data within you customer conversations.
Re:amaze is designed to help you amaze customers over and over again by saying the right things at the right place.
Join thousands of teams using Reamaze to impress customers.
Find out how with a free account.