Looking for an alternative to Groove?

Re:amaze is the right choice.

Discover why businesses are switching to Re:amaze from Groove.

  • More than just a shared inbox and knowledge base. Re:amaze is a complete customer service and messaging platform for email, social, SMS, and VOIP.
  • Add powerful live chat experiences to your website or web app. Re:amaze Chat also comes with automated messaging and chatbots at no additional cost!
  • Monitor all customer activity on your website or in your web app. Gain the ability to message customers and peek at their screen.
  • Re:amaze plans start at just $20 per agent per month with no limits or minimums and no contracts and no gimmicks.
  • No limit on response templates, integrations,
    rules, or other baseline features...

Join thousands of businesses who use Re:amaze by creating a 100% free account!

Compare groove 2019

Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.

Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.

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Book

Simple pricing.
Powerful features.

Re:amaze’s basic plan includes powerful features most other platforms charge extra for. Get helpdesk, live chat, chat based marketing automation, chatbots, FAQ help center, and much more.

Flexible pricing means you’ll always find a plan that works for you and your team.

  • Pay by number of agents
  • Pay by volume
  • Grandfathered forever
  • Upgrade or downgrade whenver
  • Bulk discounts for teams larger than 10
  • Dedicated training and demo sessions

Stop shopping for different tools just to manage support. Re:amaze does it all.

A shared inbox is only as good as the customer support channels it can support. Unfortunately, Groove falls short. Re:amaze works for all your email addresses and your:

  • Facebook Page
  • Facebook Messenger
  • Instagram
  • Twitter
  • SMS
  • VOIP

Oh, did we mention live chat, autmated messaging, and chatbots? More on that later.

Customer data integrated directly into your shared inbox.

Visualize and understand your customers

Customer support cannot be efficient without data. Re:amaze works offers custom attributes, custom fields, data APIs, and native integrations to help you get as much as as possible.

Track and monitor customer activity

Would it help if you can see what customers are clicking on and looking at right from your inbox? Re:amaze can do just that.

Helpdesk reimagined

The modern helpdesk has evolved. It’s not just a shared inbox with some simple features plugged in. Re:amaze has all the comfort features such as notes, assignments, and templates, and also powerful data features to help you amaze customers.

Freshdesk dashboard

Integrated and embedded FAQ help center for self service customers.

Reply to customers with article links

Use keyboard shortbuts to instantly find relevant articles and educate customers.

Hosted on your domain

Re:amaze FAQ supports custom HTML and CSS so you can host a beautiful FAQ on a subdomain of your choice.

Self service mode for your live chat

Show your FAQ first before customers can chat with you so they can learn to help themslves.

Deploy an FAQ chatbot

Leverage the accuracy and details of your FAQ articles to reply to customers automatically when they chat with you.

Freshdesk faq

Unlimited integrations. All unlocked.
No additional fees. Simple.

Over 30 integrations to choose from

Why pay for integrations when you’re already paying for apps in order to run your business?

Ask for feedback automatically

When customer issues get resolved, have Re:amaze send out an automatic survey so you can collect feedback with scale.

Analyze how much revenue customer service is driving

Re:amaze integrates with Google Analytics natively so you can track how customers are engaging with your FAQ or live chat.

Map Re:amaze events to your Google Analytics goals and see data how they were meant to be seen.

See when live chat engagements convert to revenue in real time and when customers become paying customers.

Ready to get started?

Get in touch or create an account.