Last Updated on September 11, 2019 by David
Another Shopify update! When a customer places an order, Re:amaze will now automatically look for the most recent conversation that the customer has had with the staff. These conversations require at least one staff reply.
Attributed orders places will create a unique conversation event indicating when the customer placed an order, how much the order was for, and a link to view the order on Shopify.
Order events is the beginning of a new project the Re:amaze team is working on in order to help you measure how impactful your support conversations are when it comes to your bottom line revenue.