Last Updated on April 8, 2024 by Holland Rocha
We’re excited to introduce our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly understand the sentiment of both past and ongoing conversations with your customers. This is hugely beneficial if you’re picking up conversations from other agents, or if you want to ask direct questions about the customer’s mood.
So, how does it work? Located in the right-rail of your conversations, you can simply select the option to scan the conversation for customer sentiment. You can also ask questions such as, “Is the customer upset?” or “Was the issue resolved?” Re:amaze will then generate a quick analysis for you to work off of. It’s that easy!
To learn more about using Sentiment Analysis and other AI-powered tools, check out this article.