Last Updated on January 13, 2026 by Holland Rocha
Imagine having a support agent who works 24/7, never takes breaks, and instantly provides accurate answers to your customers’ questions. That’s exactly what we’ve created with the Re:amaze AI Agent—the most powerful AI chatbot for customer support we’ve ever built.
Customer support teams are stretched thin. Your customers expect instant answers, but your team can’t be everywhere at once. The AI Agent automatically handles customer questions by intelligently searching your knowledge base, help articles, and product information. It understands context, adapts to each situation, and delivers accurate responses that feel genuinely helpful. Your customers get the help they need instantly, while your team focuses on complex issues that truly need a human touch.
How the AI Agent Powers Your Customer Support
Unlike basic chatbots that follow rigid scripts, the Re:amaze AI Agent is built to understand what your customers actually need. It brings all your support knowledge together in one place, drawing from your most valuable resources to deliver smart, conversational responses.
When enabled, the AI chatbot for customer support pulls information from:
When enabled, the AI chatbot for customer support pulls information from:
- FAQ articles – Published, unlisted, and internal articles in your FAQ
- Response templates – Pre-written responses your team has created
- Custom AI context – Custom instructions and external URLs you’ve added in AI Settings
- Shopify products/orders – Product details and order information (if you use Shopify)
- WooCommerce products/orders – Product details and order information (if you use WooCommerce)
The AI Agent uses these sources to answer customer questions in real-time without requiring manual intervention from your team. It’s like having a knowledgeable support agent available 24/7 who never needs a break.
Customize It to Match Your Brand
If you haven’t already customized your AI Settings, you can set the personality (Professional, Cheerful, Laid-back, etc.), add custom instructions for how the AI should respond, and include external URLs for additional context. These settings apply to all AI features in Re:amaze, including the AI Agent.
The AI Agent works immediately after enabling, but the quality of its responses depends on the quality of your content. Make sure you have published FAQ articles covering your most common customer questions, accurate product listings, and updated website content.
What Makes This Different
The AI Agent consolidates your support automation into one intelligent tool. While it’s enabled, classic chatbots (Hello Bot, Order Bot, Shopping Bot, AI FAQ Bot, and FAQ Bot) won’t run—but don’t worry, your Cue Bots and Workflow Bots will continue operating normally.
This isn’t just another AI chatbot for customer support. It’s a complete reimagining of how automated support should work. Instead of juggling multiple bots with different capabilities, you get one powerful AI that understands your customers and delivers the right answer every time.
Ready to Transform Your Support?
Want to provide better, faster support for your customers? With the Re:amaze AI Agent, you can:
- Provide instant, accurate responses to your customers
- Free up your support team for high-priority tasks
- Deliver 24/7 support without adding headcount
Getting started takes just a few clicks:
- Go to Settings
- Select AI Agent / Chatbots under the Automation section
- Toggle on Re:amaze AI Agent”
Need help getting started? Our support team is ready to guide you through setup and optimization. Contact us today to learn more.