Better Conversations. Happier Customers.
Okay it’s official… We’re moving to Medium! If you’ve been following our blog for the past few years and enjoy the content we put out, you’ll be glad to know that we’re consolidating all non-product related thoughts, ideas, and rants into a platform that’s designed for consumption. “Better than sure” is our new publication that … Continue reading “We’re Moving to Medium!”
We know many of you have been waiting for this feature for a while and we’re stoked to finally make it available. Your Facebook conversations through Reamaze now supports proper threading! If you’re used to the Facebook UI for responding in-line as a new comment or reply to a specific customer reply, then you’ll find … Continue reading “Facebook Threaded Replies. Done Right.”
You spoke and we listened. The brand new Shoutbox and Lightbox experience has landed! Both embeddable support widgets now support a taller default view, larger and more legible fonts, more informative user experiences, and updated Widget Builders. We’ve given you the ability to augment the existing Shoutbox trigger to include a proactive prompt that can be customized easily. There’s … Continue reading “Reamaze Embeddables Update”
Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we’re finally ready to make an announcement of aforementioned magnitude. Instagram. More specifically, we’re talking about Instagram and Reamaze. Together, under one roof, alongside other social support channels like Twitter and Facebook. The Reamaze helpdesk platform’s core … Continue reading “Instagram and Reamaze [mic-drop]”
You can now leverage Reamaze’s powerful API to proactively engage with customers through the existing Lightbox widget programmatically. Triggering the Lightbox widget based on certain conditions and business rules will give customers the opportunity to either contact you or read a relevant and contextual KB article, further bolstering engagement and potentially increasing site conversions. The … Continue reading “Reamaze Engagement”
Reamaze response templates just got a nice facelift thanks to some great customer feedback! Last week we announced the ability to group your response templates for all your brands rather than just one brand. Now when you click on the “Insert Response Template” button, instead of a dropdown menu for scrolling through the entries, you … Continue reading “Updated Response Templates (Macros)”
If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact forms then you’ll definitely be happy to hear that we’ve added another report to the list. Reporting is an important part of understanding not only your customers’ behavior but also the performance of your team. … Continue reading “New Tags Report”
Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, you can now run workflows based on a specific time frame for which you received a conversation. This little addition expands the flexibility of your automation processes significantly because you can now filter out conversations … Continue reading “Quick Update: Time Based Workflows”
Reamaze’s embedded contact form has always been a household favorite. Over the past few months we’ve continued to tweak the embedded form to match your feedback and needs. Things such as invisible CAPTCHAs, hidden fields, etc. Even since the Widget Builder was released adding an embedded form has never been easier. One of the most important … Continue reading “Expanded Embedded Contact Form”
We’ve released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had all its wrinkles ironed out before showing it off. If you run Reamaze with multiple channels, brands, and most importantly staff members, you’ll find Roles and Permissions to be a welcome addition to managing everything … Continue reading “Roles and Permissions”
Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don’t we merge these emails into a consistent thread to make sure we don’t lose track of their thoughts? The ability to merge various coinciding conversations is crucial … Continue reading “Merging Conversations in Reamaze”
Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom Module gives you the ability to add any dynamic web content you want to ther conversation view’s right rail. For example, you may … Continue reading “Reamaze Custom Module”
We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of you are code savvy. All that tweaking and trial and error can get ever so tedious. In some ways, it might have even prevented you from deploying … Continue reading “The Reamaze Widget Builder”
Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for … Continue reading “Feature Update: Bulk Reply”
You read that right. We’re definitely on a roll recently and we think it’s a great start for 2015. You can now connect your beloved MailChimp account to Reamaze so you’ll never lose sight of a 5-star customer! This simple integration will allow you to see which lists a customer is subscribed to, their star rating, … Continue reading “Reamaze for MailChimp”
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze now offers you the ability to do just that. It’s a great way to keep things in … Continue reading “Reamaze for GitHub”
Reamaze Livechat has landed. Over the past few months we’ve been building out a brand new dimension of the Reamaze customer service experience: real time conversations with your customers. We’re super excited to be showing it off to you today. Adding livechat to your business is a big deal. It’s an amazing sign of growth … Continue reading “Reamaze Livechat”
Yo! We’ve just updated our API briefly to give you the ability to sync up your contacts to your Reamaze Contact’s portal. Head on over to the API page here http://www.reamaze.com/api/post_contacts and use the POST end point to insert contacts data into Reamaze. As we continue to improve and enhance available features, only customer names and … Continue reading “Sync Up Contacts to Reamaze”
Did you provide good customer support? How do you know? If you haven’t already noticed, your customers can now show their appreciation for great support with a click of a button. Nothing says “Thank You” like a cyber “heart” sent your way. Like everything else in Reamaze, we’ve stripped away the clutter and boiled the … Continue reading “Appreciations”
You can now proactively screen out spam messages using Reamaze’s automatic spam filtration tool. We’ll take care of taking out the garbage for you from now on. You can turn spam filtering on by going to Settings > Channels > Your email channel. Scroll down and you should see:
