Forwarding Emails To Reamaze
We're introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several ...
Introducing Knowledge Base
We're super excited to introduce another one of our internal tools to our beta users! But we before we talk ...
Finding Flirtatious Lifetime Value (FLV)
Today, Thursday the 10th, is a great day for some funny maths. How long do you need to flirt with ...
Customer Support Origins
The origins of customer support always seem to be an organic one. As soon as you bring a product to ...
Pre-Beta Warm-Up: Responsive Mobile UI
We love responsive designs. Reamaze looks beautiful and works brilliantly whether you're on your laptop, tablet, or phone. Take a ...
How To: Building Great Customer Support Cultures
Back at the startup where I used to work, everyone did customer support. Every new hire, whether bizdev, sales, pm, ...
Pre-Beta Warm-Up: Tagging Conversations
We've added conversation tagging to help y'all keep track of what's important and what needs prioritization. If you log in ...
Pre-Beta Warm-Up: Reamaze’s Conversations Module
Part of building a great conversations management process is being able to offer outstanding customer support. Customer support is where ...
On Not Understanding the Needs of Your Customers
I want to share some of my experiences from talking to potential customers about trying out Reamaze. Sales have never ...
Example segments to help you engage your users
Macro conversion funnels for SaaS apps usually look something like this: Visits site Signs up (either directly or through trial/free) ...