Thousands of businesses, from agencies to enterprises, use Reamaze to deliver awesome, personable customer support experiences.
Businesses who love their customers love us. Hear what they have to say.
I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.
Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.
We're a group of designers and illustrators, not customer service experts. Reamaze has let us bridge that gap and offer top notch service and response through a simple, intuitive system.
Reamaze changes the stale support paradigm of impersonal, transactional ticket systems to more natural conversations which span across email and social media channels.
Email and Social Together
Support extends beyond email. Take the conversation to users.
Works Like Email
Your team can respond to every type of conversation straight through their own email.
Reamaze handles the complexity of sending it to the right social network or email address.
Deliver Happiness, Simply.
All the bells and whistles. None of the fuss.
Help your team respond faster using templates shared by your team.
Avoid sending colliding responses to the same thread. Even through email.
Use tags to easily find and categorize your conversations.
Knowledge Base & Forums
Help your customers help themselves.
Let your customers search for their own answers in your public knowledge base.
In addition, use Reamaze to host community forums for your brand to gather feedback.
Manage multiple support sites for multiple brands in one Reamaze account.
At A Glance Reporting
Stay on top of your conversation volume and response times with built in reporting features.
Reamaze is mobile ready on any device right through the browser. No apps to download.
Integrated On Your Site
Embed Reamaze's Support Module on your site to prompt your users to ask questions.
Allow customers to start a conversation with you right on your website or in your application.
Add custom identifiable attributes to customer profiles and easily manage their value to your business.
Custom Data Blocks
Reamaze will attach a custom data block with relevant customer information to the conversation. More context means better support.