Cloud Helpdesk.
Made Easy.
Lightweight, Lightspeed Support.
Through Email. Facebook. Twitter.
I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.
Multiple Channels, One Home
Support extends beyond email. Take the conversation to users.
Transparent To Your Team
Your team can respond to every type of conversation straight through their own email.
Reamaze handles the complexity of sending it to the right social network or email address.
Deliver Happiness, Simply.
All the bells and whistles. None of the fuss.
Response Templates
Help your team respond faster using templates shared by your team.
Collision Detection
Avoid sending colliding responses to the same thread. Even through email.
Tagging
Use tags to easily find and categorize your conversations.
Mobile Ready
Reamaze is mobile ready on any device right through the browser. No apps to download.
Knowledge Base
Help your customers help themselves.
Search
Let your customers search for their own answers in your public knowledge base
Or, use private articles to help your team stay on the same page.
Customize
Make your support center personalized to resonate with your brand.
At A Glance Reporting
Stay on top of your conversation volume and response times with built in reporting features.
Support On Your Site
Embed Reamaze's Support Module on your site to prompt your users to ask questions.
On-site Widget
Allow customers to start a conversation with you right on your website or in your application.
Customer Attributes
Add custom identifiable attributes to customer profiles and easily manage their value to your business.
Custom Data Blocks
Reamaze will attach a custom data block with relevant customer information to the conversation. More context means better support.