{"id":939,"date":"2013-09-23T21:29:26","date_gmt":"2013-09-23T21:29:26","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=939"},"modified":"2021-03-26T00:31:57","modified_gmt":"2021-03-26T00:31:57","slug":"workflows-bet","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/workflows-bet\/","title":{"rendered":"Workflows Beta"},"content":{"rendered":"<p>Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this &#8220;Oh I wish I can do that&#8221; to be one of the most important features for businesses with small teams.<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/workflows-ftw.jpg\"><img decoding=\"async\" width=\"433\" height=\"423\" class=\"aligncenter  wp-image-941 lazyload\" style=\"--smush-placeholder-width: 433px; --smush-placeholder-aspect-ratio: 433\/423;border: 1px solid black;\" alt=\"\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/workflows-ftw.jpg\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/workflows-ftw.jpg 433w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/workflows-ftw-300x293.jpg 300w\" data-sizes=\"(max-width: 433px) 85vw, 433px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>We&#8217;ve been toying around with this project internally for a while now. As part of our internal workflow, we developed a set of rules, triggers, and filters to help us keep up with the number of support conversation without reducing the level of intimacy throughout our product. Over the past few months, we&#8217;ve become increasingly attached to how easy it is to use and how convenient it is to setup. A few lucky beta users were invited to test Workflows for us as well and their feedback has been overwhelmingly positive.<\/p>\n<p>Workflows are customizable macros that can be used to automate common actions. Optionally, workflows can be triggered automatically under certain conditions. For example, in a common\/repetitive scenario, you can insert a friendly reply, tag the conversation, and assign it to a particular teammate. The trigger for this scenario might be if the message&#8217;s subject contains &#8220;Can&#8217;t log in&#8221; and if it goes to your email support channel. This might be a bit oversimplified but you get the point \ud83d\ude42<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/Screen-Shot-2013-09-23-at-2.07.38-PM.png\"><img decoding=\"async\" width=\"758\" height=\"847\" class=\"aligncenter  wp-image-942 lazyload\" style=\"--smush-placeholder-width: 758px; --smush-placeholder-aspect-ratio: 758\/847;border: 1px solid black;\" alt=\"\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/Screen-Shot-2013-09-23-at-2.07.38-PM.png\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/Screen-Shot-2013-09-23-at-2.07.38-PM.png 758w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/Screen-Shot-2013-09-23-at-2.07.38-PM-268x300.png 268w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2013\/09\/Screen-Shot-2013-09-23-at-2.07.38-PM-624x697.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>Keep in mind that Workflows is still in beta while we iron out the wrinkles so please feel free to let us know how it can be improved. We see a bold future for Workflows as it becomes a more integral part of the Reamaze experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this &#8220;Oh I wish I can do that&#8221; to be one of the most important features for businesses with small teams. We&#8217;ve been toying around with this project &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Workflows Beta&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-939","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Workflows Beta - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workflows Beta - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this &#8220;Oh I wish I can do that&#8221; to be one of the most important features for businesses with small teams. We&#8217;ve been toying around with this project &hellip; Continue reading &quot;Workflows Beta&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2013-09-23T21:29:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-26T00:31:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Workflows Beta\",\"datePublished\":\"2013-09-23T21:29:26+00:00\",\"dateModified\":\"2021-03-26T00:31:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\"},\"wordCount\":266,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\",\"name\":\"Workflows Beta - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2013-09-23T21:29:26+00:00\",\"dateModified\":\"2021-03-26T00:31:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/workflows-bet\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Workflows Beta\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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