{"id":80,"date":"2018-02-16T08:34:09","date_gmt":"2018-02-16T16:34:09","guid":{"rendered":"https:\/\/hengreamaze.wordpress.com\/2018\/02\/16\/customer-service-is-all-that-matters-in-a-dropshipping-business\/"},"modified":"2023-09-01T00:03:17","modified_gmt":"2023-09-01T07:03:17","slug":"customer-service-is-all-that-matters-in-a-dropshipping-business","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/customer-service-is-all-that-matters-in-a-dropshipping-business\/","title":{"rendered":"Customer Service Is All That Matters In A Dropshipping Business"},"content":{"rendered":"

Succeed in building a dropshipping business by fostering customer success.<\/p>\n

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We (the Re:amaze<\/a> team) recently had a chance to grab coffee with a group of Shopify, BigCommerce, and WooCommerce store owners and chat about how they got started in eCommerce. Among those that attended the event, roughly 30% got their start as a dropshipping business, learning the ropes from the best of the best, and forging their way to 5-digit monthly earnings. During our discourse, a recurring theme began to emerge\u200a\u2014\u200athe fact that starting a dropshipped business in 2017\/2018 is easier than ever before.<\/p>\n

\u201cI can\u2019t find a reason why people shouldn\u2019t give eCommerce entrepreneurship a try. With all the technology out there, it costs no money to get started and it couldn\u2019t be any simpler. You literally have nothing to lose. And I\u2019m surprised more people don\u2019t use this to their benefit.\u201d\u200a\u2014\u200aIrwin Dominguez via\u00a0Oberlo<\/em><\/p>\n

Inventories are more abundant, vendors have better logistics, fulfillment technologies are more mature, pricing is more competitive (a double-edged sword), and customer communications are more streamlined. And that got us thinking, given that a dropshipped business already have a lot of traditional responsibilities removed from the equation (little to no capital, low overhead, flexible location, product variation, and the list goes on), what can<\/em><\/strong> store owners control to set themselves apart from the pack? The answer? Customer service<\/strong>.<\/p>\n

Reputation is important for any successful eCommerce brand. To a dropshipped eCommerce business, customer satisfaction is the foundation of reputation building. It\u2019s also the most crucial factor in growing and sustaining a viable dropshipping business. The shopping and support experience you offer customers is something you have utter control over even when you don\u2019t have control over inventory and fulfillment. Since the burden of work is reduced, the more time you spend with customers, the more successes you\u2019ll find. It\u2019s time to treat customer service as a core asset to your survival. Here are some things to think about for your dropshipping business when it comes to customer service.<\/p>\n


\nComing to terms with your logistics<\/strong><\/h2>\n

When you manage your own inventories including purchasing, organizing, packaging, and delivery, you control every step of the customer experience. You can make sure customers get a good experience because you\u2019ve anticipated what might go wrong and put in the necessary stop-measures. Even if something is about to go out of stock, you can order more ahead of time. Simple logistics such as this make creating customer satisfaction easier over time.<\/p>\n

It\u2019s an entirely different story when you\u2019re a dropshipped business, however. You sacrifice control over some of the most intimate steps of creating a positive customer experience. A small lapse in communication with your inventory provider or a poorly packaged item can send your entire operation into chaos. Imagine if:<\/p>\n