{"id":6980,"date":"2026-08-17T09:20:14","date_gmt":"2026-08-17T16:20:14","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6980"},"modified":"2026-08-17T09:20:16","modified_gmt":"2026-08-17T16:20:16","slug":"automate-your-support-inbox","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/automate-your-support-inbox\/","title":{"rendered":"How to Automate Your Support Inbox with AI Pre-Filter"},"content":{"rendered":"\n

If you run an online store, your support inbox is rarely just customer questions. It’s marketing emails, shipping notices, social mentions, spam, and the occasional VIP customer who needs a real person, not a bot. Sorting through all of that by hand costs your team time it doesn’t have. Re:amaze<\/a>‘s new AI Pre-Filter gives you a way to automate your support inbox so that sorting, tagging, and routing happen before a conversation ever reaches your queue.<\/p>\n\n\n\n

What Is AI Pre-Filter?<\/h1>\n\n\n\n

AI Pre-Filter uses Re:amaze AI to evaluate every incoming conversation the moment it arrives and take action on it right away. You set the criteria, and when a conversation matches, Re:amaze applies a tag and carries out the action you chose. There’s no manual sorting involved.<\/p>\n\n\n\n

It’s a simple way to keep your inbox organized, but it also gives you control over what your AI agent sees. You can set it up so certain conversations skip the AI agent entirely and go straight to a human on your team.<\/p>\n\n\n\n

Automate Your Support Inbox in a Few Steps<\/h1>\n\n\n\n

Each filter has three parts: a prompt, a tag, and an action. When a new conversation arrives, the AI checks it against your prompt. If it matches, the tag gets applied and the action runs immediately.<\/p>\n\n\n\n

You can choose from four actions:<\/p>\n\n\n\n