{"id":6876,"date":"2025-09-11T13:24:09","date_gmt":"2025-09-11T20:24:09","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6876"},"modified":"2025-09-12T09:31:55","modified_gmt":"2025-09-12T16:31:55","slug":"smarter-ai-customer-interactions","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/","title":{"rendered":"Smarter AI Customer Interactions with Re:amaze Updates"},"content":{"rendered":"\n<p>Delivering great customer experiences means balancing efficiency with personalization. That\u2019s why we\u2019ve rolled out new updates to <a href=\"https:\/\/www.reamaze.com\/\">Re:amaze<\/a> that make smarter AI customer interactions possible. Alongside these AI upgrades, you\u2019ll also find new customization options to give customers clearer, more engaging interactions from the very first touchpoint.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smarter AI Customer Interactions<\/h3>\n\n\n\n<p>We\u2019ve made some big improvements to our AI to help you work faster and more effectively. The AI context that was previously used to help with message generation and FAQ articles is now being applied to a whole lot more. This means Re:amaze&#8217;s AI is now smarter across the board and can provide more accurate, on-brand responses for these features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Response Templates<\/li>\n\n\n\n<li>Quick Response<\/li>\n\n\n\n<li>Appointment Bot &amp; Shopper Bot<\/li>\n\n\n\n<li>Suggested Responses<\/li>\n\n\n\n<li>AI FAQ Bot<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">New Custom Article Previews<\/h3>\n\n\n\n<p>We&#8217;ve added a new way for you to control how your knowledge base articles appear to customers. You can now add a <strong>custom article preview<\/strong> for each of your help articles. This is a short preview text that will be shown in article listings and search results, giving your customers a better idea of the content before they click. This helps them find the information they need even faster and improves the overall self-service experience.<\/p>\n\n\n\n<p>There is a 300-character limit for the preview. You can add one when creating a new FAQ article, or to an existing one by going to the &#8220;Articles&#8221; section and searching for the article you want to update.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enhanced Customization for Classic Live Chat<\/h3>\n\n\n\n<p>We know that a little personalization goes a long way. That&#8217;s why you can now add a <strong>greeting prefix<\/strong> to your Classic Live Chat channel. This works just like an email greeting, automatically inserting a personalized welcome message like &#8220;Hi {{ customer.friendly_name }},&#8221; to your first response to a customer. It&#8217;s a small touch that helps create a more welcoming and personal conversation right from the start.<\/p>\n\n\n\n<p>This greeting will show up on the first message or if the customer hasn&#8217;t chatted in two days. To set it up, go to <strong>Settings &gt; Chat and Office Hours &gt; Brand<\/strong> and you&#8217;ll find the new field under your <strong>CLC settings<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A More Natural AI FAQ Bot<\/h3>\n\n\n\n<p>We\u2019ve improved how the AI FAQ bot communicates with customers. Previously, the bot might have used phrases like <em>\u201cThe content doesn\u2019t mention\u2026\u201d<\/em> when it couldn\u2019t find a direct match. With the latest update, it now responds in a more natural, conversational way\u2014like a knowledgeable employee would. This makes interactions feel smoother and more human, helping your customers get clear answers without unnecessary phrasing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivering great customer experiences means balancing efficiency with personalization. That\u2019s why we\u2019ve rolled out new updates to Re:amaze that make smarter AI customer interactions possible. Alongside these AI upgrades, you\u2019ll also find new customization options to give customers clearer, more engaging interactions from the very first touchpoint. Smarter AI Customer Interactions We\u2019ve made some big &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Smarter AI Customer Interactions with Re:amaze Updates&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":6881,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smarter AI Customer Interactions with Re:amaze Updates - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Discover Re:amaze updates for smarter AI customer interactions, improved customization, and more natural support conversations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smarter AI Customer Interactions with Re:amaze Updates - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Discover Re:amaze updates for smarter AI customer interactions, improved customization, and more natural support conversations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-11T20:24:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-12T16:31:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2025\/09\/ChatGPT-Image-Sep-11-2025-01_17_35-PM-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Holland Rocha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Holland Rocha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\"},\"author\":{\"name\":\"Holland Rocha\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391\"},\"headline\":\"Smarter AI Customer Interactions with Re:amaze Updates\",\"datePublished\":\"2025-09-11T20:24:09+00:00\",\"dateModified\":\"2025-09-12T16:31:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\"},\"wordCount\":444,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2025\/09\/ChatGPT-Image-Sep-11-2025-01_17_35-PM-1.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/smarter-ai-customer-interactions\/\",\"name\":\"Smarter AI Customer Interactions with Re:amaze Updates - 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