{"id":6795,"date":"2025-02-17T11:47:20","date_gmt":"2025-02-17T18:47:20","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6795"},"modified":"2025-02-17T11:47:21","modified_gmt":"2025-02-17T18:47:21","slug":"focus-messenger-bots-with-reamaze","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/","title":{"rendered":"Managing Facebook Messenger Bots with Re:amaze"},"content":{"rendered":"\n<p>Using Facebook Messenger bots with <a href=\"https:\/\/www.reamaze.com\/\">Re:amaze<\/a> can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox.<\/p>\n\n\n\n<p>Fortunately, there\u2019s a way to keep things organized while still taking advantage of automation to handle routine inquires.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Set Your Messenger Bot as the Primary Receiver<\/h3>\n\n\n\n<p>To prevent bot-driven messages from overwhelming your Re:amaze Inbox, set your Facebook Messenger Bot Platform as the primary receiver for your Facebook page\u2014not Re:amaze. This setup allows Messenger to handle automated responses first. When customers need human support, their conversations move to Re:amaze.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supported Facebook Messenger Bot Platforms<\/h3>\n\n\n\n<p>Re:amaze works seamlessly with <a href=\"https:\/\/www.shopmessage.me\/\">ShopMessage<\/a> and <a href=\"https:\/\/manychat.com\/\">ManyChat<\/a>, ensuring a smooth handoff between bots and human agents.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ShopMessage<\/strong><\/h4>\n\n\n\n<p>ShopMessage specializes in eCommerce automation. If you already use it, integrating with Re:amaze is easy\u2014just connect your Facebook Messenger account.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ShopMessage handles bot-driven conversations, keeping them out of Re:amaze.<\/li>\n\n\n\n<li>When a customer requests a human through a quick select button, Re:amaze receives the conversation instantly.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ManyChat<\/strong><\/h4>\n\n\n\n<p>ManyChat helps businesses automate Messenger interactions. Like ShopMessage, it requires no extra setup\u2014just connect Messenger to Re:amaze.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ManyChat bot conversations remain within Messenger and won\u2019t clutter your Re:amaze Inbox.<\/li>\n\n\n\n<li>The moment a customer selects an option for human support, Re:amaze takes over.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Keep Your Inbox Focused on Real Conversations<\/h2>\n\n\n\n<p>Re:amaze automatically marks conversations as <strong>resolved<\/strong> if a bot replies. If no bot response appears, the conversation stays <strong>unresolved<\/strong>, ensuring customers receive a follow-up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Best Practices for Using Messenger Bots with Re:amaze<\/strong><\/h3>\n\n\n\n<p>\u2705 <strong>Don\u2019t use third-party bots as autoresponders<\/strong> \u2013 Messages like <em>&#8220;Thanks, we&#8217;ll get back to you soon&#8221;<\/em> can cause confusion and mark conversations as resolved too soon.<\/p>\n\n\n\n<p>\u2705 <strong>Use Messenger\u2019s built-in autoresponder<\/strong> \u2013 Re:amaze detects these messages, keeping conversations open when a human response is still needed.<\/p>\n\n\n\n<p>Managing Facebook Messenger bots with Re:amaze allows you to automate customer interactions without overwhelming your inbox. By setting up the right bot platform and using Messenger\u2019s built-in features, you can ensure a smooth transition between automated responses and human support, keeping your customer conversations efficient and effective.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox. Fortunately, there\u2019s a way to keep things organized while still taking advantage of automation to handle routine inquires. Set Your Messenger Bot &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Managing Facebook Messenger Bots with Re:amaze&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":6796,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing Facebook Messenger Bots with Re:amaze - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Learn how to manage Facebook Messenger Bots with Re:amaze to keep your inbox organized and escalate chats to human agents seamlessly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Facebook Messenger Bots with Re:amaze - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Learn how to manage Facebook Messenger Bots with Re:amaze to keep your inbox organized and escalate chats to human agents seamlessly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-17T18:47:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T18:47:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-at-11.44.55\u202fAM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2098\" \/>\n\t<meta property=\"og:image:height\" content=\"1370\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Holland Rocha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Holland Rocha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\"},\"author\":{\"name\":\"Holland Rocha\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391\"},\"headline\":\"Managing Facebook Messenger Bots with Re:amaze\",\"datePublished\":\"2025-02-17T18:47:20+00:00\",\"dateModified\":\"2025-02-17T18:47:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\"},\"wordCount\":372,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-at-11.44.55\u202fAM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/focus-messenger-bots-with-reamaze\/\",\"name\":\"Managing Facebook Messenger Bots with Re:amaze - 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