{"id":6630,"date":"2024-08-01T13:24:01","date_gmt":"2024-08-01T20:24:01","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6630"},"modified":"2024-11-18T13:05:35","modified_gmt":"2024-11-18T20:05:35","slug":"round-robin-smart-assign","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/","title":{"rendered":"Balance Staff Workload with Smart Assign Updates (Round Robin)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is Smart Assign?<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.reamaze.com\/\">Re:amaze<\/a> offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team members without requiring you to select a specific person. With a smart twist, Smart Assign will assign conversation to the team member with the fewest unresolved conversations. <\/p>\n\n\n\n<p>Smart Assign is designed to exclude team members who aren&#8217;t currently scheduled and those who are inactive. Inactive team members are defined as those who haven&#8217;t responded to a customer in the past week.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s New with Smart Assign?<\/h2>\n\n\n\n<p>We&#8217;ve added a new personal setting that allows users to exclude themselves from Smart Assign if they are actively servicing a chat in Classic Chat. By opting into this, they will be excluded from any kind of conversation in Re:amaze, including both Classic Chat and Real Time Chat. This feature ensures that staff members can focus on their ongoing conversations without being overwhelmed by additional assignments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Do Users Enable This option?<\/h2>\n\n\n\n<p>Enabling this option is straightforward. Your staff can simply navigate to their personal settings. On the profile page, they will need to scroll down to find and select the <strong>&#8216;Disallow Smart Assign if Serving Classic Chat&#8217;<\/strong> option. Once this is enabled, they can avoid being assigned new conversations while already engaged, allowing for more focused customer service. This setting can be easily toggled on and off, providing flexibility based on a staff member\u2019s current workload and availability.<\/p>\n\n\n\n<p>With these enhancements, Smart Assign not only improves the distribution of conversations but also offers more control to your team members, helping maintain a balanced and manageable workload.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow.png\"><img decoding=\"async\" width=\"1024\" height=\"613\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-1024x613.png\" alt=\"\" class=\"wp-image-6631 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-1024x613.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-300x180.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-768x460.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-1536x919.png 1536w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-2048x1226.png 2048w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/Disallow-1200x718.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/613;\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>What is Smart Assign? Re:amaze offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team members without requiring you to select a specific person. With a smart twist, Smart Assign will assign conversation to the team member with the fewest unresolved conversations. Smart Assign is designed to exclude team members &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Balance Staff Workload with Smart Assign Updates (Round Robin)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":6716,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-01T20:24:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-18T20:05:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"2048\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Holland Rocha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Holland Rocha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\"},\"author\":{\"name\":\"Holland Rocha\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391\"},\"headline\":\"Balance Staff Workload with Smart Assign Updates (Round Robin)\",\"datePublished\":\"2024-08-01T20:24:01+00:00\",\"dateModified\":\"2024-11-18T20:05:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\"},\"wordCount\":275,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\",\"name\":\"Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg\",\"datePublished\":\"2024-08-01T20:24:01+00:00\",\"dateModified\":\"2024-11-18T20:05:35+00:00\",\"description\":\"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg\",\"width\":2048,\"height\":2048},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Balance Staff Workload with Smart Assign Updates (Round Robin)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. Happier Customers.\",\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\",\"name\":\"Re:amaze\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"width\":540,\"height\":190,\"caption\":\"Re:amaze\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/reamaze\",\"https:\/\/x.com\/reamaze\",\"https:\/\/www.instagram.com\/reamaze\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391\",\"name\":\"Holland Rocha\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/58b1b9549d5d82ece35fd14a3b28a0cc3f743efc4cb32b4f1842f6b25474be6d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/58b1b9549d5d82ece35fd14a3b28a0cc3f743efc4cb32b4f1842f6b25474be6d?s=96&d=mm&r=g\",\"caption\":\"Holland Rocha\"},\"url\":\"https:\/\/www.reamaze.com\/blog\/author\/holland\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog","description":"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/","og_locale":"en_US","og_type":"article","og_title":"Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog","og_description":"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.","og_url":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/","og_site_name":"Re:amaze Blog","article_publisher":"https:\/\/www.facebook.com\/reamaze","article_published_time":"2024-08-01T20:24:01+00:00","article_modified_time":"2024-11-18T20:05:35+00:00","og_image":[{"width":2048,"height":2048,"url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg","type":"image\/jpeg"}],"author":"Holland Rocha","twitter_card":"summary_large_image","twitter_creator":"@reamaze","twitter_site":"@reamaze","twitter_misc":{"Written by":"Holland Rocha","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#article","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/"},"author":{"name":"Holland Rocha","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391"},"headline":"Balance Staff Workload with Smart Assign Updates (Round Robin)","datePublished":"2024-08-01T20:24:01+00:00","dateModified":"2024-11-18T20:05:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/"},"wordCount":275,"publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg","articleSection":["Feature Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/","url":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/","name":"Balance Staff Workload with Smart Assign Updates (Round Robin) - Re:amaze Blog","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg","datePublished":"2024-08-01T20:24:01+00:00","dateModified":"2024-11-18T20:05:35+00:00","description":"The Re:amaze Smart Assign Round Robin feature distributes conversations among staff, improving workload balance and response times.","breadcrumb":{"@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#primaryimage","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2024\/08\/roundrobin2.jpeg","width":2048,"height":2048},{"@type":"BreadcrumbList","@id":"https:\/\/www.reamaze.com\/blog\/round-robin-smart-assign\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.reamaze.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Feature Updates","item":"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/"},{"@type":"ListItem","position":3,"name":"Balance Staff Workload with Smart Assign Updates (Round Robin)"}]},{"@type":"WebSite","@id":"https:\/\/www.reamaze.com\/blog\/#website","url":"https:\/\/www.reamaze.com\/blog\/","name":"Re:amaze Blog","description":"Better Conversations. Happier Customers.","publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.reamaze.com\/blog\/#organization","name":"Re:amaze","url":"https:\/\/www.reamaze.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","width":540,"height":190,"caption":"Re:amaze"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/reamaze","https:\/\/x.com\/reamaze","https:\/\/www.instagram.com\/reamaze"]},{"@type":"Person","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/401eabdddc17e20c2d33c1165a9ea391","name":"Holland Rocha","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/58b1b9549d5d82ece35fd14a3b28a0cc3f743efc4cb32b4f1842f6b25474be6d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/58b1b9549d5d82ece35fd14a3b28a0cc3f743efc4cb32b4f1842f6b25474be6d?s=96&d=mm&r=g","caption":"Holland Rocha"},"url":"https:\/\/www.reamaze.com\/blog\/author\/holland\/"}]}},"modified_by":"Holland Rocha","_links":{"self":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/6630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/comments?post=6630"}],"version-history":[{"count":2,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/6630\/revisions"}],"predecessor-version":[{"id":6633,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/6630\/revisions\/6633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media\/6716"}],"wp:attachment":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media?parent=6630"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/categories?post=6630"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/tags?post=6630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}