{"id":6470,"date":"2023-09-11T10:53:00","date_gmt":"2023-09-11T17:53:00","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6470"},"modified":"2023-10-27T11:39:26","modified_gmt":"2023-10-27T18:39:26","slug":"better-customer-engagement-with-actionable-cues-and-ai-generated-content","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/","title":{"rendered":"Better Customer Engagement with Actionable Cues and AI-Generated Content"},"content":{"rendered":"\n<p>Great news! We&#8217;ve made some significant changes to that Re:amaze Chat Widget&#8217;s greeting message system. The first major change is that we no longer support the &#8220;Notification&#8221; type greeting message. Notifications are now Cues, which are more powerful in the sense that they&#8217;re now actionable by your customers, allowing you greater control around how they can engage with you and your team.<\/p>\n\n\n\n<p>In addition to greeting messages getting updated to Cues, you can now add actionable items called &#8220;Conversation Starters&#8221;. By default, we provide you with two very standard conversation starters: &#8220;I have a question&#8221; and &#8220;No thanks&#8221;. Customers who click on these will automatically start a conversation with you.<\/p>\n\n\n\n<p>However, you can now add up to 5 custom conversation starters as shown below. These conversation starters allow your team to obtain more context about what a customer needs help with and it&#8217;s highly recommended that you add these starters so customers feel more involved with the conversation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM.png\"><img decoding=\"async\" width=\"1024\" height=\"836\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-1024x836.png\" alt=\"\" class=\"wp-image-6472 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-1024x836.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-300x245.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-768x627.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-1536x1254.png 1536w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-2048x1672.png 2048w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.55.51-AM-1200x980.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/836;\" \/><\/a><\/figure>\n\n\n\n<p>In addition to manually entering conversation starters, you can also use our AI-powered content generation to populate these starters. Simply click on the &#8220;Suggest a few starters&#8221; button and AI will recommend a few common starters for your specific use case (as shown below).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM.png\"><img decoding=\"async\" width=\"1024\" height=\"906\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-1024x906.png\" alt=\"\" class=\"wp-image-6473 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-1024x906.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-300x265.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-768x679.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-1536x1359.png 1536w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-2048x1811.png 2048w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/10\/Screen-Shot-2023-10-27-at-10.56.23-AM-1200x1061.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/906;\" \/><\/a><\/figure>\n\n\n\n<p>You&#8217;ll have the opportunity to edit any AI-suggested starters before publishing your chat widget to a website or web app of your choice so there&#8217;s no harm in trying it out!<\/p>\n\n\n\n<p>In terms of next steps, we&#8217;ll be making a few more updates to conversation starters to allow greater control when it comes to automated replies. We&#8217;ll keep you posted as these developments take place.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great news! We&#8217;ve made some significant changes to that Re:amaze Chat Widget&#8217;s greeting message system. The first major change is that we no longer support the &#8220;Notification&#8221; type greeting message. Notifications are now Cues, which are more powerful in the sense that they&#8217;re now actionable by your customers, allowing you greater control around how they &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Better Customer Engagement with Actionable Cues and AI-Generated Content&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Better Customer Engagement with Actionable Cues and AI-Generated Content - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Better Customer Engagement with Actionable Cues and AI-Generated Content - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Great news! We&#8217;ve made some significant changes to that Re:amaze Chat Widget&#8217;s greeting message system. The first major change is that we no longer support the &#8220;Notification&#8221; type greeting message. Notifications are now Cues, which are more powerful in the sense that they&#8217;re now actionable by your customers, allowing you greater control around how they &hellip; Continue reading &quot;Better Customer Engagement with Actionable Cues and AI-Generated Content&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-11T17:53:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-27T18:39:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Better Customer Engagement with Actionable Cues and AI-Generated Content\",\"datePublished\":\"2023-09-11T17:53:00+00:00\",\"dateModified\":\"2023-10-27T18:39:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\"},\"wordCount\":276,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/better-customer-engagement-with-actionable-cues-and-ai-generated-content\/\",\"name\":\"Better Customer Engagement with Actionable Cues and AI-Generated Content - 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