{"id":6358,"date":"2022-01-22T04:43:00","date_gmt":"2022-01-22T11:43:00","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6358"},"modified":"2023-09-01T02:26:53","modified_gmt":"2023-09-01T09:26:53","slug":"everything-you-need-to-know-about-getting-started-with-chatbots","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/everything-you-need-to-know-about-getting-started-with-chatbots\/","title":{"rendered":"Everything You Need to Know About Getting Started with Chatbots"},"content":{"rendered":"\n
\"\"<\/a><\/figure>\n\n\n\n

<\/a><\/p>\n\n\n\n

Chatbots are an excellent tool for any eCommerce business. Not only do they help reduce customer support volume, but they will also help improve responsiveness to your customers regarding common questions and issues.<\/p>\n\n\n\n

If you\u2019re new to chatbots, it may seem a bit daunting of a project to take on. That\u2019s why in this blog we\u2019ve outlined 5 things to consider when building and integrating your first chatbot.<\/p>\n\n\n\n

Steps for Setting Up Your First Chatbot<\/h1>\n\n\n\n

Setting up your first chatbot requires a bit of time and effort to ensure a seamless integration. Keep reading for the recommended steps we suggest you follow when setting up a chatbot on your website for the first time.<\/p>\n\n\n\n

Be Sure It Can Be Integrated with Your Existing Systems<\/h1>\n\n\n\n

If you\u2019re building a new website or have a very basic website without many systems this step will be easier for your business than others since you\u2019re starting from scratch. This gives you a bit more freedom when choosing a chatbot since you can be sure you only select systems based on their compatibility with your chatbot.<\/p>\n\n\n\n

If you already have certain systems in place you\u2019ll need to ensure the chatbot you select is compatible. For example, if you are an eCommerce business, you may be using Shopify or WooCommerce to sell your product or service. In this case, you\u2019ll need to find a chatbot app that with be able to integrate with these systems, such as Re:amaze<\/a>.<\/p>\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n\n\n

Should you select an app that doesn\u2019t integrate properly, you\u2019ll face lots of headaches trying to get your systems to work together, creating more work (and stress) for your team.<\/p>\n\n\n\n

Create an Account & Set Up the Back End<\/h1>\n\n\n\n

Once you\u2019ve found the right chatbot, you should immediately begin the integration process. This will help you work out any potential issues or bugs. This is also the time to connect it to any channels or accounts you want to have your chatbot connected to.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Once you\u2019ve set up your account and integrated it into your website, you should run a few tests to ensure it\u2019s working on your website as well as on any other platforms, such as WooCommerce, Shopify, MailChimp, Google, or social media channels.<\/p>\n\n\n\n

This is also the time to begin thinking about what questions you want your chatbot to ask customers and what you want to end-user experience to be since this will be your next step.<\/p>\n\n\n\n

Start Making Your Chatbot<\/h1>\n\n\n\n

Now that everything is set up and integrated, it\u2019s time to begin building your chatbot. While every chatbot is slightly different in its setup, generally the following are the items you\u2019ll need to address:<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n