{"id":6295,"date":"2022-05-22T03:48:00","date_gmt":"2022-05-22T10:48:00","guid":{"rendered":"https:\/\/www.reamaze.com\/blog\/?p=6295"},"modified":"2023-09-01T02:30:53","modified_gmt":"2023-09-01T09:30:53","slug":"which-helpdesk-to-choose-gorgias-or-reamaze","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/","title":{"rendered":"Which Helpdesk to Choose, Gorgias or Re:amaze?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25.png\"><img decoding=\"async\" width=\"1024\" height=\"576\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25-1024x576.png\" alt=\"\" class=\"wp-image-6299 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25-1200x675.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25.png 1400w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;\" \/><\/a><\/figure>\n\n\n\n<p id=\"d08a\">All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and for a good reason. These services enable businesses to operate more efficiently, grow their brand, and elevate their customer service offering.<\/p>\n\n\n\n<p id=\"0a36\">Due to the increasing benefit of these services, there are more brands available to choose from that offer these services. With this in mind, how do you choose the right one? In this blog, we\u2019ll examine two of the more popular brands \u2014 Gorgias and Re:amaze, so you can see for yourself why Re:amaze is the best alternative to Gorgias.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"b08c\">Choosing a Product<\/h1>\n\n\n\n<p id=\"bdf8\">When choosing a helpdesk service for your eCommerce brand, you want to take into consideration a variety of factors to ensure you\u2019ve chosen the right one for your company.<\/p>\n\n\n\n<p id=\"4856\">Here\u2019s what to consider when deciding:<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"a3ee\">Product Features<\/h1>\n\n\n\n<p id=\"252d\">Both Re:amaze and Gorgias offer a help desk and ticketing system for eCommerce brands. They both also offer a shared inbox and messaging. While both companies have a live chat option, only Re:amaze automatically offers chatbots to their customers; while available with Gorgias, it is considered an add-on feature.<\/p>\n\n\n\n<p id=\"a429\">Push notifications, tags, and app integrations are offered with both, but as you\u2019ll see in the next section, the app integrations offered by Gorgias are limited when compared to Re:amaze. Workflow automation and reporting &amp; analytics are offered with every Re:amaze plan, but only on higher-tiered plans with Gorgias.<\/p>\n\n\n\n<p id=\"a0be\">Re:amaze also offers many product features that are not available with Gorgias at all including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A live dashboard<\/li>\n\n\n\n<li>Document storage<\/li>\n\n\n\n<li>Cues (for upselling and cross-selling)<\/li>\n\n\n\n<li>Multiple stores &amp; brands<\/li>\n\n\n\n<li>Video calls<\/li>\n\n\n\n<li>Call features<\/li>\n\n\n\n<li>And more!<\/li>\n<\/ul>\n\n\n\n<p id=\"6353\">All of the tools and features offered by Re:amaze are designed and built in-house by their team in San Jose, CA. There are zero whitelabeled solutions here, which for the user means reliability, stability, and accountability.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24.png\"><img decoding=\"async\" width=\"1024\" height=\"408\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24-1024x408.png\" alt=\"\" class=\"wp-image-6298 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24-1024x408.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24-300x119.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24-768x306.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24-1200x478.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-24.png 1381w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/408;\" \/><\/a><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"128a\">App Integrations<\/h1>\n\n\n\n<p id=\"37ca\">For eCommerce brands app integrations is one of the most important factors to consider. It\u2019s vital to ensure that the service you choose is able to integrate with the apps you\u2019re already using. This ensures a seamless integration, and allows your business to remain business as usual during implementation.<\/p>\n\n\n\n<p id=\"4a70\">For example, Re:amaze and Gorgias both integrate with the following applications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facebook<\/li>\n\n\n\n<li>Instagram<\/li>\n\n\n\n<li>Shopify<\/li>\n\n\n\n<li>BigCommerce<\/li>\n\n\n\n<li>What\u2019sApp<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Google Analytics<\/li>\n<\/ul>\n\n\n\n<p id=\"403b\">While many of these commonly used applications are available through each brand, Re:amaze additionally offers integrations with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>WordPress<\/li>\n\n\n\n<li>WooCommerce<\/li>\n\n\n\n<li>Amazon<\/li>\n\n\n\n<li>Twitter<\/li>\n\n\n\n<li><a href=\"https:\/\/www.reamaze.com\/integrations\/?ref=betterthansure\" rel=\"noreferrer noopener\" target=\"_blank\">Many others!<\/a><\/li>\n<\/ul>\n\n\n\n<p id=\"20bd\">The near unlimited number of application integrations available, make Re:amaze the clear choice. Don\u2019t limit your brand when it comes to application integrations, even if you don\u2019t use all of the ones offered. As your brand continues to grow, you are going to want to utilize new applications, and you will likely find yourself limited with Gorgias\u2019 application offering.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23.png\"><img decoding=\"async\" width=\"1024\" height=\"423\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23-1024x423.png\" alt=\"\" class=\"wp-image-6297 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23-1024x423.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23-300x124.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23-768x317.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23-1200x495.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-23.png 1333w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/423;\" \/><\/a><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"ea7d\">Pricing<\/h1>\n\n\n\n<p id=\"6f4d\">The cost of the service will be a factor most businesses need to seriously take into consideration. At Re:amaze, we believe we shouldn\u2019t dictate how you run your business. Rather than paying by ticket volume and getting penalized for growth, Re:amaze offers you flexibility such as paying by staff count or by ticket volume.<\/p>\n\n\n\n<p id=\"0b81\">For this reason, Re:amaze is pleased to offer 2 different subscription options and 3 pricing plans:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pay flat rate<\/li>\n\n\n\n<li>Per agent per month<\/li>\n\n\n\n<li>Pay by ticket volume with unlimited agents.<\/li>\n<\/ul>\n\n\n\n<p id=\"9e7d\">All of our Re:amaze plans are customizable so you\u2019ll never end up paying for features you\u2019ll won\u2019t use in your business.<\/p>\n\n\n\n<p id=\"4854\">Re:amaze customers will also enjoy additional benefits such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lifetime grandfathering<\/li>\n\n\n\n<li>Custom pricing<\/li>\n\n\n\n<li>Large team discounts<\/li>\n<\/ul>\n\n\n\n<p id=\"c81c\">At Re:amaze, we offer clients a 14-day free trial, and keep our prices affordable so our amazing product can provide benefits to eCommerce companies all over the world. When comparing the cost of Re:amaze against Gorgias, you\u2019ll find that for our Tiered Plans our monthly costs are significantly lower.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22.png\"><img decoding=\"async\" width=\"1024\" height=\"423\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22-1024x423.png\" alt=\"\" class=\"wp-image-6296 lazyload\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22-1024x423.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22-300x124.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22-768x317.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22-1200x495.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-22.png 1333w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/423;\" \/><\/a><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"840f\">Customer Support<\/h1>\n\n\n\n<p id=\"1e79\">As an eCommerce brand, you know how much your customers value quality customer support when they run into an issue or require assistance. At Re:amaze, we understand this too, it\u2019s the mission of our company to ensure brands can provide the best customer support for their customers, and it\u2019s our top priority as well for our own customers.<\/p>\n\n\n\n<p id=\"c5db\">Every tier plan with Re:amaze has customer support available to them, and those who select the Plus Plan gain the added benefit of having a dedicated Account Manager. With Gorgias ongoing customer support is not available, and Account Managers are provided only to those on their 3rd Tier or higher packages.<\/p>\n\n\n\n<p id=\"4350\">With Re:amaze you\u2019ll enjoy better customer service from their team of Customer Success and Customer Experience Managers. You\u2019ll always have a direct line to a real person.<\/p>\n\n\n\n<p id=\"72bd\">To learn even more about why Re:amaze is the best alternative to Gorgias&nbsp;<a href=\"https:\/\/www.reamaze.com\/alternative-to\/gorgias\/?ref=betterthansure\" target=\"_blank\" rel=\"noreferrer noopener\">visit our website<\/a>&nbsp;to see even more examples or contact us to schedule a demo.<\/p>\n\n\n\n<p><a href=\"https:\/\/medium.com\/@anizav?source=post_page-----2bc4f43d7d4e--------------------------------\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All-in-one helpdesks, shared inboxes, live chat, and chatbots are all tools that are growing in use among eCommerce brands, and for a good reason. These services enable businesses to operate more efficiently, grow their brand, and elevate their customer service offering. Due to the increasing benefit of these services, there are more brands available to &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Which Helpdesk to Choose, Gorgias or Re:amaze?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6299,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[32],"tags":[39,167,52,107],"class_list":["post-6295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-best-practices","tag-business","tag-chat","tag-ecommerce","tag-shopify"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Which Helpdesk to Choose, Gorgias or Re:amaze? - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Choosing the right helpdesk for your eCommerce brand is essential. Compare Re:amaze and Gorgias to see why Re:amaze is the best alternative, offering more features, integrations, flexible pricing, and top-notch customer support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Which Helpdesk to Choose, Gorgias or Re:amaze? - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Choosing the right helpdesk for your eCommerce brand is essential. Compare Re:amaze and Gorgias to see why Re:amaze is the best alternative, offering more features, integrations, flexible pricing, and top-notch customer support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-22T10:48:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-01T09:30:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Aniza Valenzuela\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aniza Valenzuela\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\"},\"author\":{\"name\":\"Aniza Valenzuela\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/d5ae748c5bc88b4797449014925c36e5\"},\"headline\":\"Which Helpdesk to Choose, Gorgias or Re:amaze?\",\"datePublished\":\"2022-05-22T10:48:00+00:00\",\"dateModified\":\"2023-09-01T09:30:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\"},\"wordCount\":846,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25.png\",\"keywords\":[\"Business\",\"Chat\",\"Ecommerce\",\"Shopify\"],\"articleSection\":[\"Customer Service Best Practices\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/\",\"name\":\"Which Helpdesk to Choose, Gorgias or Re:amaze? - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/which-helpdesk-to-choose-gorgias-or-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/08\/image-25.png\",\"datePublished\":\"2022-05-22T10:48:00+00:00\",\"dateModified\":\"2023-09-01T09:30:53+00:00\",\"description\":\"Choosing the right helpdesk for your eCommerce brand is essential. 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