{"id":5486,"date":"2023-01-09T15:08:05","date_gmt":"2023-01-09T22:08:05","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=5486"},"modified":"2023-06-19T17:00:13","modified_gmt":"2023-06-20T00:00:13","slug":"the-best-alternative-to-zendesk","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/the-best-alternative-to-zendesk\/","title":{"rendered":"The Best Zendesk Alternative"},"content":{"rendered":"\n

When choosing customer service software for your eCommerce website, you want to be sure the product includes everything you need to provide the best experience for your customers. A high-quality customer service software for eCommerce businesses should include things like an all-in-one helpdesk, share inbox, live chat, and chatbot. These tools will empower your brand to function more efficiently, increase sales, and improve your overall customer service offering. <\/span><\/p>\n\n\n\n

This all sounds great, but it does create a small issue – which service do you choose? In this blog, we\u2019ll compare two popular helpdesk brands – Zendesk and Re:amaze, so you can learn why Re:amaze is the best Zendesk alternative for eCommerce brands<\/span><\/p>\n\n\n\n

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Choosing a Help Desk for Your eCommerce Website<\/span><\/h2>\n\n\n\n

There\u2019s a variety of factors you should consider when choosing a helpdesk for your eCommerce website. Here are some items to consider:<\/span><\/p>\n\n\n\n

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How the Service Can Help Your Business<\/span><\/h2>\n\n\n\n

Despite a brand\u2019s claims of the amazing things they offer, if their product features don\u2019t align with your business needs, it\u2019s not the best product for your brand. When it comes to your eCommerce business, a shared inbox is a powerful tool for communicating with customers. <\/span><\/p>\n\n\n\n

Re:amaze offers a <\/span>shared inbox<\/span><\/a> that can be used collaboratively among your entire customer service team.  This tool enables you to manage customer conversations from multiple channels including email, Facebook, Messenger, Instagram, Twitter, and SMS\/MMS text messages, while also working collaboratively as a team to handle your customer\u2019s needs. Zendesk also offers an Agent Workspace that enables you to have customer conversations across multiple channels and assign tasks, but it lacks features like collision detection and in-depth channel reporting offered by Re:amaze. <\/span><\/p>\n\n\n\n

Both products offer <\/span>chatbots<\/span><\/a> and the ability to escalate customer conversations to <\/span>live chat <\/span><\/a>when needed. With Re:amaze there\u2019s a chatbot for everything like the Hello Bot, FAQ Bot, Order Bot, and Custom Bots. <\/span><\/p>\n\n\n\n

Another great feature by Re:amaze is <\/span>Push Campaigns<\/span><\/a>, which helps to increase re-engagement and boost sales with targeted push notification campaigns for both browsers and mobile devices. <\/span><\/p>\n\n\n\n

The embeddable FAQ features is another product by Re:amaze that is unbeatable. This features empowers customers to help themselves with a beautifully designed knowledge base and embeddable FAQ. Both your customers and agents can leverage their know-how through streamlined topics and articles they can be embedded on your app, websites, or within the Re:amaze chat experience.<\/span><\/p>\n\n\n\n

Re:amaze also offers many product features that are not available with Zendesk including:<\/span><\/p>\n\n\n\n