{"id":5342,"date":"2023-02-01T17:41:13","date_gmt":"2023-02-01T17:41:13","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=5342"},"modified":"2023-06-09T13:09:33","modified_gmt":"2023-06-09T20:09:33","slug":"you-can-now-train-intents-inside-the-conversation-view","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/","title":{"rendered":"You Can Now Train Intents Inside the Conversation View"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As you may know, Re:amaze intents are an important feature we offer our customers. An &#8220;intent&#8221; is defined as a \u201ccustomer intent\u201d and can vary from situation to situation. Some common intents ecommerce businesses tend to encounter include<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Intent to return<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Questions about shipping intent<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Refund or exchange intent<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Product issue or complaint intent<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Upgrade, pause or cancel subscription intent<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pricing question intent<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Re:amaze Intents are designed to allow the user to find individual customer messages that express intents, categorize and group them together, analyze future messages, predict if those messages match an intent, and perform automated actions based on the prediction.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is still accurate, only now Re:amaze customers have the ability to train intents inside the conversation view. Users will now see a new \u201cTrain an Intent\u201d metaline feature on a customer message. When a user selects this option, it will open a modal for intent training purposes.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/02\/intents.gif\" rel=\"attachment wp-att-5346\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5346 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/02\/intents.gif\" alt=\"intents\" width=\"800\" height=\"420\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/420;\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">This update aims to make Re:amaze Intents even more accurate in their analysis and predictions.\u00a0Therefore perform more accurate automated actions. To use this feature simply watch the quick video above or go to any conversation &gt; click on the three dots &gt; train intent &gt; select intent and that&#8217;s all.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you may know, Re:amaze intents are an important feature we offer our customers. An &#8220;intent&#8221; is defined as a \u201ccustomer intent\u201d and can vary from situation to situation. Some common intents ecommerce businesses tend to encounter include Intent to return Questions about shipping intent Refund or exchange intent Product issue or complaint intent Upgrade, &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;You Can Now Train Intents Inside the Conversation View&#8221;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":5347,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>You Can Now Train Intents Inside the Conversation View - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Enhance Customer Message Analysis with Re:amaze Intents: Categorize, Group, and Automate Actions Based on Customer Intent. 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Watch the video tutorial or follow simple steps in any conversation to start using this feature today!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-01T17:41:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-09T20:09:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/02\/train-intent.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2846\" \/>\n\t<meta property=\"og:image:height\" content=\"1244\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Aniza Valenzuela\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aniza Valenzuela\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\"},\"author\":{\"name\":\"Aniza Valenzuela\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/d5ae748c5bc88b4797449014925c36e5\"},\"headline\":\"You Can Now Train Intents Inside the Conversation View\",\"datePublished\":\"2023-02-01T17:41:13+00:00\",\"dateModified\":\"2023-06-09T20:09:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\"},\"wordCount\":214,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/02\/train-intent.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/\",\"name\":\"You Can Now Train Intents Inside the Conversation View - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/you-can-now-train-intents-inside-the-conversation-view\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/02\/train-intent.png\",\"datePublished\":\"2023-02-01T17:41:13+00:00\",\"dateModified\":\"2023-06-09T20:09:33+00:00\",\"description\":\"Enhance Customer Message Analysis with Re:amaze Intents: Categorize, Group, and Automate Actions Based on Customer Intent. 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