{"id":5271,"date":"2022-08-02T22:50:53","date_gmt":"2022-08-02T22:50:53","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=5271"},"modified":"2023-06-09T13:25:49","modified_gmt":"2023-06-09T20:25:49","slug":"woocommerce-orders-can-now-be-pinned-to-conversations","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/woocommerce-orders-can-now-be-pinned-to-conversations\/","title":{"rendered":"WooCommerce Orders Can Now Be Pinned to Conversations"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze.\u00a0 This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations.\u00a0 This allows for a much more seamless workflow while involving customer orders.<\/span><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1.png\" rel=\"attachment wp-att-5275\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5275 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1-1024x549.png\" alt=\"Pin Order to Conversation\" width=\"840\" height=\"450\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1-1024x549.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1-300x161.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1-768x412.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pin-Order-to-Conversation-1-1200x644.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/450;\" \/><\/a><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation.png\" rel=\"attachment wp-att-5276\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5276 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation-1024x587.png\" alt=\"Pinned Orders to Conversation\" width=\"840\" height=\"482\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation-1024x587.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation-300x172.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation-768x440.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Pinned-Orders-to-Conversation-1200x688.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/482;\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">This makes conversations with customers run smoothly when they ask about a particular order. You can pin that specific order for the conversation, and it will stay put until you unpin it. You have quick access to the specific order being discussed and will no longer have to continuously search through orders. It allows easy organization and simple workflow management when working with customers\u2019 orders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do keep in mind that when you are pinning a WooCommerce order, you can only pin one at a time. So, if you need to pin another order in a conversation, you will have to remove the previous pinned order.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations.png\" rel=\"attachment wp-att-5277\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5277 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations-1024x559.png\" alt=\"\" width=\"840\" height=\"459\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations-1024x559.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations-300x164.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations-768x419.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/Unpin-Orders-from-Conversations-1200x655.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/459;\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">To access this feature, go into a conversation and scroll down to the WooCommerce Widget on the right-hand side. In the WooCommerce Widget, click on the 2nd gear icon and select \u201cPin to Conversation\u201d. If the order you are wanting to pin is not the order displaying, click on the 1st gear icon and select \u201cSearch Orders&#8221; and search for the order you want. You then will be able to click on the gear icon and select \u201cPin to Conversation\u201d. When you no longer need to pin the specific order you can either click the 2nd gear icon (<img decoding=\"async\" class=\"align-bottom lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/gear-icon.png\" alt=\"the Settings icon\" width=\"15\" height=\"15\" data-mime-type=\"image\/png\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 15px; --smush-placeholder-aspect-ratio: 15\/15;\" \/>) and select \u201cUnpin From Conversation\u201d or in the prompted message in yellow, you can click the link in blue that says \u201cUnpin\u201d. Have your teams start utilizing this feature today so that there are more productive workflows for the reps and easier cross-team collaboration.<\/span><br \/>\n<img decoding=\"async\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/1st-and-2nd-gear.png\" alt=\"Screenshot of both gear icons on the WooCommerce widget on the right-hand side to pin or unpin a conversation.\" width=\"348\" height=\"314\" data-mime-type=\"image\/png\" data-alt-data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/08\/1st-and-2nd-gear.png\" data-outlined=\"true\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" style=\"--smush-placeholder-width: 348px; --smush-placeholder-aspect-ratio: 348\/314;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze.\u00a0 This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations.\u00a0 This allows for a much more &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/woocommerce-orders-can-now-be-pinned-to-conversations\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;WooCommerce Orders Can Now Be Pinned to Conversations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":5274,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WooCommerce Orders Can Now Be Pinned to Conversations - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Streamline customer inquiries and orders with the new WooCommerce order pinning feature in Re:amaze. 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