{"id":5251,"date":"2022-07-09T02:37:58","date_gmt":"2022-07-09T02:37:58","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=5251"},"modified":"2023-06-09T13:28:38","modified_gmt":"2023-06-09T20:28:38","slug":"you-can-now-hide-events-within-a-conversations-view","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/you-can-now-hide-events-within-a-conversations-view\/","title":{"rendered":"You Can Now Hide Events Within A Conversation&#8217;s View"},"content":{"rendered":"<p>Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don\u2019t want to see when in a specific conversation with a customer. Before, you could only filter the messages to <a href=\"https:\/\/blog.reamaze.com\/2020\/03\/24\/new-internal-notes-filter-for-reamaze-conversations\/\" target=\"_blank\" rel=\"noopener\">&#8220;Display internal notes only&#8221;<\/a> but now you can filter just the notes, or you can filter out events so they&#8217;re hidden!<\/p>\n<p>We all know how crowded and very long a conversation may be so when there are events that then add on to the conversation length it gets overwhelmingly cluttered, to some. So, if you want to just see the conversations with your customers you can easily do so by choosing to filter out the events. If you want to then analyze or need to see the events after hiding them you can easily turn that filter off and show the conversation events again.<\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations.png\" rel=\"attachment wp-att-5252\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5252 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-1024x1019.png\" alt=\"filter\/hide events in conversations\" width=\"840\" height=\"836\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-1024x1019.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-150x150.png 150w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-300x298.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-768x764.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations-1200x1194.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/filterhide-events-in-conversations.png 1968w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/836;\" \/><\/a><\/p>\n<p>This is a great feature for easily sorting through any conversations without any distractions or tons of event threads in the way. You can easily use this feature by simply choosing a specific conversation and choosing the little funnel at the top of the conversation next to the information icon (i). Select \u201cHide conversation events\u201d from the dropdown and \u201cApply Filter\u201d and then you will see the events hidden. Start using this nifty feature in your account today. We have quite a few updates that are rolling out so keep your eyes open on our blog and on social for all the new and exciting updates!<\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/event-filter-in-conversation-view.gif\" rel=\"attachment wp-att-5256\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5256 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/07\/event-filter-in-conversation-view.gif\" alt=\"event filter in conversation view\" width=\"960\" height=\"940\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 960px; --smush-placeholder-aspect-ratio: 960\/940;\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don\u2019t want to see when in a specific conversation with a customer. Before, you could only filter the messages to &#8220;Display internal notes only&#8221; but now you can filter just the notes, &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/you-can-now-hide-events-within-a-conversations-view\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;You Can Now Hide Events Within A Conversation&#8217;s View&#8221;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":5255,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>You Can Now Hide Events Within A Conversation&#039;s View - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Streamline your customer conversations by filtering out unnecessary events. 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