{"id":5074,"date":"2022-04-08T22:59:04","date_gmt":"2022-04-08T22:59:04","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=5074"},"modified":"2023-06-09T13:40:53","modified_gmt":"2023-06-09T20:40:53","slug":"switch-customer-contacts-for-conversations-using-phone-numbers","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/","title":{"rendered":"Switch Customer Contacts for Conversations Using Phone Numbers"},"content":{"rendered":"<p>We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if a customer writes in with an email address, you can now put their phone number in place of the contact and vice versa. This feature will help reduce the amount of contact-management issues for your team.<\/p>\n<p>This allows you to re-associate conversations with new or existing contacts, which is an excellent method for your team to manage interactions more efficiently.\u00a0Keep in mind that if the conversation was started via Email, you may change the contact to a phone number, but you will not be able to respond to the conversation. Once the contact is changed back to an Email address, you can continue responding in the conversation thread.<\/p>\n<p>To start using this feature is simple, go to any conversation that you need to Switch Customer Contact in, and to the right-hand side, there will be two arrows you can click on to &#8220;Switch Customer Contact&#8221; and enter the email or phone number\u00a0needed. You can also look at the short video and screenshots for reference below.<\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/Switch-Customer-Contact.gif\" rel=\"attachment wp-att-5110\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5110 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/Switch-Customer-Contact.gif\" alt=\"Switch Customer Contact\" width=\"1777\" height=\"949\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1777px; --smush-placeholder-aspect-ratio: 1777\/949;\" \/><\/a><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1.png\" rel=\"attachment wp-att-5113\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5113 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1.png\" alt=\"\" width=\"3566\" height=\"1946\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1.png 3566w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1-300x164.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1-768x419.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1-1024x559.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact-1-1200x655.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3566px; --smush-placeholder-aspect-ratio: 3566\/1946;\" \/><\/a><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1.png\" rel=\"attachment wp-att-5112\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5112 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1.png\" alt=\"\" width=\"3566\" height=\"1946\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1.png 3566w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1-300x164.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1-768x419.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1-1024x559.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact1-1200x655.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3566px; --smush-placeholder-aspect-ratio: 3566\/1946;\" \/><\/a><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2-.png\" rel=\"attachment wp-att-5115\"><img decoding=\"async\" class=\"alignnone size-full wp-image-5115 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2-.png\" alt=\"\" width=\"3566\" height=\"1938\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2-.png 3566w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2--300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2--768x417.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2--1024x557.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/SwitchCustomerContact2--1200x652.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3566px; --smush-placeholder-aspect-ratio: 3566\/1938;\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if a customer writes in with an email address, you can now put their phone number in place of the contact and vice versa. This feature will help reduce the amount of contact-management issues for your &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Switch Customer Contacts for Conversations Using Phone Numbers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":5116,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Switch Customer Contacts for Conversations Using Phone Numbers - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Effortlessly manage customer contacts in conversations with our new feature! Switch between phone numbers and email addresses to streamline contact management. Enhance efficiency and reduce issues for your team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Switch Customer Contacts for Conversations Using Phone Numbers - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Effortlessly manage customer contacts in conversations with our new feature! Switch between phone numbers and email addresses to streamline contact management. Enhance efficiency and reduce issues for your team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-08T22:59:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-09T20:40:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/UPCLOSE-SwitchCustomerContact.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2768\" \/>\n\t<meta property=\"og:image:height\" content=\"1296\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Aniza Valenzuela\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aniza Valenzuela\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\"},\"author\":{\"name\":\"Aniza Valenzuela\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/d5ae748c5bc88b4797449014925c36e5\"},\"headline\":\"Switch Customer Contacts for Conversations Using Phone Numbers\",\"datePublished\":\"2022-04-08T22:59:04+00:00\",\"dateModified\":\"2023-06-09T20:40:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\"},\"wordCount\":195,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/UPCLOSE-SwitchCustomerContact.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/\",\"name\":\"Switch Customer Contacts for Conversations Using Phone Numbers - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/switch-customer-contacts-for-conversations-using-phone-numbers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/04\/UPCLOSE-SwitchCustomerContact.png\",\"datePublished\":\"2022-04-08T22:59:04+00:00\",\"dateModified\":\"2023-06-09T20:40:53+00:00\",\"description\":\"Effortlessly manage customer contacts in conversations with our new feature! 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