![\"\"](\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-04-at-8.58.04-AM.png\")
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As you can see in the screenshot above, if the “Show Bot Override” option is checked, the “Speak to someone” button is shown. This text is customizable in your Brand settings. The default will be “Talk to a human”.<\/p>\nRe:amaze now offers the ability to show or hide the “Bot Override” option for custom chatbots.\u00a0For Re:amaze users with advanced chatbots that require a customer to stay engaged, we highly recommend unchecking this option so customers cannot skip and “Talk to a Human” at each and every step.<\/p>\n
As you can see in the screenshot above, if the “Show Bot Override” option is checked, the “Speak to someone” button is shown. This text is customizable in your Brand settings. The default will be “Talk to a human”.<\/p>\n
![\"\"](\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-04-at-8.59.38-AM.png\")
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However, if the option is unchecked, the “Speak to someone” button is now shown and the customer will not be able to skip the current experience.<\/p>\n
By default, the “Bot Override” option is always checked. This is an experience many of you are familiar with since each step of the chatbot flow will include a “Talk to a Human” option.\u00a0However, this makes complex and important chatbot flows less effective if an end user can simply skip and bypass the experience. This option will give you, the business owner, more control over when your customer can skip the chatbot.<\/p>\n
This update also makes it easier for online merchants to provide high quality customer service and create positive customer experiences in the long run by making sure customers stay engaged. If you’re looking for a way to improve your customer service strategy, consider using custom chatbots with this new feature in Settings > Chatbots then choose which custom chatbot you would like to edit and check or uncheck the box for “Show Bot Override Option” or create a new custom chatbot.<\/p>\n","protected":false},"excerpt":{"rendered":"