{"id":4953,"date":"2021-11-08T22:39:49","date_gmt":"2021-11-08T22:39:49","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4953"},"modified":"2021-11-08T22:39:49","modified_gmt":"2021-11-08T22:39:49","slug":"pin-important-internal-notes-to-the-top","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/","title":{"rendered":"Pin Important Internal Notes To The Top"},"content":{"rendered":"<p>You can now pin important internal notes to the top of\u00a0conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread.<\/p>\n<p>It&#8217;s important to note that only one internal note can be pinned at a time. If you would like to pin a different note, the existing pinned note must first be unpinned.<\/p>\n<p>Along with pinning and unpinning notes, you may also choose to scroll to the exact location of where the internal note exists with the thread!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4954 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\" alt=\"\" width=\"3898\" height=\"2538\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png 3898w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM-300x195.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM-768x500.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM-1024x667.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM-1200x781.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3898px; --smush-placeholder-aspect-ratio: 3898\/2538;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4955 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM.png\" alt=\"\" width=\"2584\" height=\"2504\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM.png 2584w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM-300x291.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM-768x744.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM-1024x992.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.15.44-PM-1200x1163.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2584px; --smush-placeholder-aspect-ratio: 2584\/2504;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can now pin important internal notes to the top of\u00a0conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread. It&#8217;s important to note that only one internal note can be pinned at a time. If you would like to pin a different note, &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Pin Important Internal Notes To The Top&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4954,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pin Important Internal Notes To The Top - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pin Important Internal Notes To The Top - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"You can now pin important internal notes to the top of\u00a0conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread. It&#8217;s important to note that only one internal note can be pinned at a time. If you would like to pin a different note, &hellip; Continue reading &quot;Pin Important Internal Notes To The Top&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-08T22:39:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"3898\" \/>\n\t<meta property=\"og:image:height\" content=\"2538\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Pin Important Internal Notes To The Top\",\"datePublished\":\"2021-11-08T22:39:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\"},\"wordCount\":96,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\",\"name\":\"Pin Important Internal Notes To The Top - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\",\"datePublished\":\"2021-11-08T22:39:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png\",\"width\":3898,\"height\":2538},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pin Important Internal Notes To The Top\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. Happier Customers.\",\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\",\"name\":\"Re:amaze\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"width\":540,\"height\":190,\"caption\":\"Re:amaze\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/reamaze\",\"https:\/\/x.com\/reamaze\",\"https:\/\/www.instagram.com\/reamaze\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\",\"name\":\"David\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"caption\":\"David\"},\"url\":\"https:\/\/www.reamaze.com\/blog\/author\/david\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pin Important Internal Notes To The Top - Re:amaze Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/","og_locale":"en_US","og_type":"article","og_title":"Pin Important Internal Notes To The Top - Re:amaze Blog","og_description":"You can now pin important internal notes to the top of\u00a0conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread. It&#8217;s important to note that only one internal note can be pinned at a time. If you would like to pin a different note, &hellip; Continue reading \"Pin Important Internal Notes To The Top\"","og_url":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/","og_site_name":"Re:amaze Blog","article_publisher":"https:\/\/www.facebook.com\/reamaze","article_published_time":"2021-11-08T22:39:49+00:00","og_image":[{"width":3898,"height":2538,"url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png","type":"image\/png"}],"author":"David","twitter_card":"summary_large_image","twitter_creator":"@reamaze","twitter_site":"@reamaze","twitter_misc":{"Written by":"David"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#article","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/"},"author":{"name":"David","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e"},"headline":"Pin Important Internal Notes To The Top","datePublished":"2021-11-08T22:39:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/"},"wordCount":96,"publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png","articleSection":["Feature Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/","url":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/","name":"Pin Important Internal Notes To The Top - Re:amaze Blog","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png","datePublished":"2021-11-08T22:39:49+00:00","breadcrumb":{"@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#primaryimage","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-08-at-2.13.53-PM.png","width":3898,"height":2538},{"@type":"BreadcrumbList","@id":"https:\/\/www.reamaze.com\/blog\/pin-important-internal-notes-to-the-top\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.reamaze.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Feature Updates","item":"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/"},{"@type":"ListItem","position":3,"name":"Pin Important Internal Notes To The Top"}]},{"@type":"WebSite","@id":"https:\/\/www.reamaze.com\/blog\/#website","url":"https:\/\/www.reamaze.com\/blog\/","name":"Re:amaze Blog","description":"Better Conversations. Happier Customers.","publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.reamaze.com\/blog\/#organization","name":"Re:amaze","url":"https:\/\/www.reamaze.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","width":540,"height":190,"caption":"Re:amaze"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/reamaze","https:\/\/x.com\/reamaze","https:\/\/www.instagram.com\/reamaze"]},{"@type":"Person","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e","name":"David","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","caption":"David"},"url":"https:\/\/www.reamaze.com\/blog\/author\/david\/"}]}},"modified_by":"David","_links":{"self":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/4953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/comments?post=4953"}],"version-history":[{"count":1,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/4953\/revisions"}],"predecessor-version":[{"id":4956,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/4953\/revisions\/4956"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media\/4954"}],"wp:attachment":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media?parent=4953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/categories?post=4953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/tags?post=4953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}