{"id":4847,"date":"2021-04-13T19:29:34","date_gmt":"2021-04-13T19:29:34","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4847"},"modified":"2023-06-09T14:44:09","modified_gmt":"2023-06-09T21:44:09","slug":"new-cue-rule-for-departmental-availability-via-classic-chat","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/","title":{"rendered":"New Cue Rule For Departmental Availability Via Classic Chat"},"content":{"rendered":"<p>You can now create and update your Cues that prompt a customer to start a Classic Chat with a support staff via the entire department!<\/p>\n<p>Previously, when you created a Cue rule for determining if staff members were available for Classic Chat, this would apply to any or all of your staff members with Classic Chat turned on. This new change will allow you to group staff members together in a department and ONLY trigger a Cue if anyone in that department has Classic Chat enabled.<\/p>\n<p>This added flexibility gives you finer control of specific roles and departments without having to sacrifice accessibility on the Classic Chat side.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4848 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM.png\" alt=\"\" width=\"2872\" height=\"1888\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM.png 2872w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM-300x197.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM-768x505.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM-1024x673.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM-1200x789.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2872px; --smush-placeholder-aspect-ratio: 2872\/1888;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can now create and update your Cues that prompt a customer to start a Classic Chat with a support staff via the entire department! Previously, when you created a Cue rule for determining if staff members were available for Classic Chat, this would apply to any or all of your staff members with Classic &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Cue Rule For Departmental Availability Via Classic Chat&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4848,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Cue Rule For Departmental Availability Via Classic Chat - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Improved Re:amaze Cue functionality: Create and update department-based cues for initiating Classic Chats with support staff. Fine-tune Cue rules to trigger based on department availability, ensuring prompt customer engagement without compromising accessibility. Take control of roles and departments with enhanced flexibility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Cue Rule For Departmental Availability Via Classic Chat - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Improved Re:amaze Cue functionality: Create and update department-based cues for initiating Classic Chats with support staff. Fine-tune Cue rules to trigger based on department availability, ensuring prompt customer engagement without compromising accessibility. Take control of roles and departments with enhanced flexibility.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-13T19:29:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-09T21:44:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2872\" \/>\n\t<meta property=\"og:image:height\" content=\"1888\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"New Cue Rule For Departmental Availability Via Classic Chat\",\"datePublished\":\"2021-04-13T19:29:34+00:00\",\"dateModified\":\"2023-06-09T21:44:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\"},\"wordCount\":117,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/\",\"name\":\"New Cue Rule For Departmental Availability Via Classic Chat - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-cue-rule-for-departmental-availability-via-classic-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-13-at-12.25.06-PM.png\",\"datePublished\":\"2021-04-13T19:29:34+00:00\",\"dateModified\":\"2023-06-09T21:44:09+00:00\",\"description\":\"Improved Re:amaze Cue functionality: Create and update department-based cues for initiating Classic Chats with support staff. 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