{"id":4752,"date":"2021-01-12T18:38:10","date_gmt":"2021-01-12T18:38:10","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4752"},"modified":"2024-09-12T14:40:47","modified_gmt":"2024-09-12T21:40:47","slug":"reamaze-now-integrates-with-returnly","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/","title":{"rendered":"Re:amaze Now Integrates With Returnly!"},"content":{"rendered":"<p>We&#8217;re extremely excited to announce\u00a0a brand new integration between <a href=\"https:\/\/returnly.com\/\">Returnly <\/a>and Re:amaze! Returnly is one of the leading returns and exchanged platform built for modern eCommerce businesses.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4753 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907.jpg\" alt=\"\" width=\"1888\" height=\"1072\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907.jpg 1888w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907-300x170.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907-768x436.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907-1024x581.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103907-1200x681.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1888px; --smush-placeholder-aspect-ratio: 1888\/1072;\" \/><\/p>\n<p>Use Returnly to offer seamless and painless return and exchange experiences with features such as instant exchanges, credits, green returns, return tracking, real time updates, detailed analytics and much more.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4754 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004.jpg\" alt=\"\" width=\"1885\" height=\"1036\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004.jpg 1885w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004-300x165.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004-768x422.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004-1024x563.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104004-1200x660.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1885px; --smush-placeholder-aspect-ratio: 1885\/1036;\" \/><\/p>\n<p>If you&#8217;re currently using Re:amaze and Returnly, this integration will enable real time customer data access for you and your team. While conversing with customers, you&#8217;ll see information such as:<\/p>\n<ul>\n<li>Customer&#8217;s matching name and email<\/li>\n<li>RMA number and order number<\/li>\n<li>Returns and exchange status<\/li>\n<li>Request date and refund date<\/li>\n<li>Customer shipping address<\/li>\n<li>Available shipping labels and tracking numbers<\/li>\n<li>Shipment weight<\/li>\n<li>Refund and\/or exchange line items<\/li>\n<li>Refund and\/or exchange reason<\/li>\n<li>Subtotal, taxes, and refund amounts<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4755 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918.jpg\" alt=\"\" width=\"1888\" height=\"1240\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918.jpg 1888w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918-300x197.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918-768x504.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918-1024x673.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-104918-1200x788.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1888px; --smush-placeholder-aspect-ratio: 1888\/1240;\" \/><\/p>\n<h3>Getting Started<\/h3>\n<p>Before you can start using the integration, you&#8217;ll need to make sure your Returnly account has access to API tokens. Currently only <a href=\"https:\/\/returnly.com\/plans\/\">Returnly Premium<\/a> will be supported.\u00a0If you have a Returnly Premium\u00a0account and do not have Returnly API access please email\u00a0<a href=\"mailto:partners@returnly.com\" target=\"_blank\" rel=\"noopener\">partners@returnly.com<\/a>\u00a0to request your Returnly API token for the integration. If you do not\u00a0have a Returnly Premium\u00a0account please contact\u00a0<a href=\"mailto:sales@returnly.com\" target=\"_blank\" rel=\"noopener\">sales@returnly.com<\/a>.<\/p>\n<p>To enable the Returnly integration head over to your Re:amaze account settings and click on &#8220;Apps &amp; Integrations&#8221;. Select Returnly from the list and choose a brand to enable.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4756 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301.jpg\" alt=\"\" width=\"1915\" height=\"1215\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301.jpg 1915w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301-300x190.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301-768x487.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301-1024x650.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135301-1200x761.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1915px; --smush-placeholder-aspect-ratio: 1915\/1215;\" \/><\/p>\n<p>To proceed, Re:amaze will ask for your Returnly account&#8217;s API token. The API token can be found under &#8220;Your Account&#8221; and under &#8220;Summary&#8221;. Copy the API token and paste it into your Returnly integrations page on Re:amaze.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4757 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432.jpg\" alt=\"\" width=\"1912\" height=\"1066\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432-300x167.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432-768x428.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432-1024x571.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-135432-1200x669.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/1066;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4759 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342.jpg\" alt=\"\" width=\"1912\" height=\"1002\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342-300x157.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342-768x402.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342-1024x537.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-134342-1200x629.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/1002;\" \/><\/p>\n<p>Once your API token is successfully saved, Re:amaze will show you a green confirmation message.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4758 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648.jpg\" alt=\"\" width=\"1911\" height=\"859\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648.jpg 1911w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648-300x135.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648-768x345.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648-1024x460.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-05-144648-1200x539.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1911px; --smush-placeholder-aspect-ratio: 1911\/859;\" \/><\/p>\n<h3>Using The Integration<\/h3>\n<p>The Returnly and Re:amaze integration works based off of the customer&#8217;s email address. Just like when Re:amaze is able to pull order data from Shopify or BigCommerce using an email address, Re:amaze will populate your Returnly data module with useful returns and exchanges data.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4760 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217.jpg\" alt=\"\" width=\"1911\" height=\"1852\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217.jpg 1911w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217-300x291.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217-768x744.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217-1024x992.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103217-1200x1163.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1911px; --smush-placeholder-aspect-ratio: 1911\/1852;\" \/><\/p>\n<p>Clicking on the gear icon in the Returnly integration will allow you to access the customer profile in Returnly:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4761 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320.jpg\" alt=\"\" width=\"1909\" height=\"1705\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320.jpg 1909w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320-300x268.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320-768x686.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320-1024x915.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-08-103320-1200x1072.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1909px; --smush-placeholder-aspect-ratio: 1909\/1705;\" \/><\/p>\n<p>Data that is updated in Returnly will synchronize with data displayed in Re:amaze in real time, ensuring your customer support agents will always have up to date information about customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re extremely excited to announce\u00a0a brand new integration between Returnly and Re:amaze! Returnly is one of the leading returns and exchanged platform built for modern eCommerce businesses. Use Returnly to offer seamless and painless return and exchange experiences with features such as instant exchanges, credits, green returns, return tracking, real time updates, detailed analytics and &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Re:amaze Now Integrates With Returnly!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4763,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re:amaze Now Integrates With Returnly! - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Enhance Customer Support with Seamless Return and Exchange Integration. Re:amaze and Returnly Join Forces for Real-Time Customer Data Access. Effortlessly Track Returns, Exchanges, and More! Get Started Today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re:amaze Now Integrates With Returnly! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Enhance Customer Support with Seamless Return and Exchange Integration. Re:amaze and Returnly Join Forces for Real-Time Customer Data Access. Effortlessly Track Returns, Exchanges, and More! Get Started Today!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-12T18:38:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T21:40:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/reamaze-returnly-1024x558-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"558\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Re:amaze Now Integrates With Returnly!\",\"datePublished\":\"2021-01-12T18:38:10+00:00\",\"dateModified\":\"2024-09-12T21:40:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\"},\"wordCount\":398,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/reamaze-returnly-1024x558-1.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/\",\"name\":\"Re:amaze Now Integrates With Returnly! - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-now-integrates-with-returnly\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2021\/01\/reamaze-returnly-1024x558-1.png\",\"datePublished\":\"2021-01-12T18:38:10+00:00\",\"dateModified\":\"2024-09-12T21:40:47+00:00\",\"description\":\"Enhance Customer Support with Seamless Return and Exchange Integration. 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