{"id":4547,"date":"2020-07-21T20:54:08","date_gmt":"2020-07-21T20:54:08","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4547"},"modified":"2024-09-12T14:44:51","modified_gmt":"2024-09-12T21:44:51","slug":"custom-views-savable-filters-in-reamaze","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/","title":{"rendered":"Custom Views and Savable Filters in Re:amaze!"},"content":{"rendered":"<p>Used to starring specific channels in apps like Slack? Re:amaze now allows you to <strong>save, customize, and star (pin)<\/strong> your most commonly used channel filters and search filters (views)!<\/p>\n<p>Saved and starred filters are automatically <strong>pinned<\/strong> to the top of your Re:amaze dashboard under the IMPORTANT category.<\/p>\n<p>Gone are the days of scrolling through your filters to find the channel you&#8217;re most interested in.<\/p>\n<p>Some great use cases for saved filters and saved custom views include:<\/p>\n<ul>\n<li>Saving a filter for all unassigned conversations in a specific channel<\/li>\n<li>Saving a filter for all resolved conversations belonging to a specific staff member<\/li>\n<li>Saving a filter for all unresolved conversations belonging to a department<\/li>\n<li>Saving a custom view for specific search criteria that you commonly use<\/li>\n<\/ul>\n<p><strong>Important Things To Note<\/strong><\/p>\n<ul>\n<li>The &#8220;Me&#8221;, &#8220;Awaiting&#8221;, and &#8220;All Unresolved&#8221; filters under the IMPORTANT category cannot be saved (because they&#8217;re already saved).<\/li>\n<li>All other channel filters including tag filters can be saved and pinned.<\/li>\n<li>All channel filters and their sub-filters (such as all unresolved conversations in the &#8220;Important&#8221; tag filter) can be saved and pinned.<\/li>\n<li>Search filters (views) and advanced search filters can be saved and pinned.<\/li>\n<li>All saved and starred filters\/views can be renamed.<\/li>\n<\/ul>\n<h5><strong>Saving Filters and Sub-filters<\/strong><\/h5>\n<p>To star or save a filter, simply navigate to an existing filter such as a channel filter, a tag filter, or even a sub-filter and click on the star on the top header. In the example below, I\u00a0am saving a filter for all unresolved conversations in the &#8220;High Priority&#8221; tag.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4549 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920.jpg\" alt=\"\" width=\"1909\" height=\"996\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920.jpg 1909w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920-300x157.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920-768x401.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920-1024x534.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-130920-1200x626.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1909px; --smush-placeholder-aspect-ratio: 1909\/996;\" \/><\/p>\n<p>You can then edit the name of this saved filter!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4550 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001.jpg\" alt=\"\" width=\"1915\" height=\"877\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001.jpg 1915w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001-300x137.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001-768x352.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001-1024x469.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131001-1200x550.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1915px; --smush-placeholder-aspect-ratio: 1915\/877;\" \/><\/p>\n<p>This saved filter will now be pinned to the top of your dashboard under the IMPORTANT category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4551 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040.jpg\" alt=\"\" width=\"1912\" height=\"993\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040-300x156.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040-768x399.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040-1024x532.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131040-1200x623.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/993;\" \/><\/p>\n<p>In the next example, I&#8217;m saving a filter for all of Chris Dunnan&#8217;s (staff) resolved conversations so I can monitor how Chris is interacting with customers.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4552 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206.jpg\" alt=\"\" width=\"1909\" height=\"856\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206.jpg 1909w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206-300x135.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206-768x344.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206-1024x459.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131206-1200x538.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1909px; --smush-placeholder-aspect-ratio: 1909\/856;\" \/><\/p>\n<p>Once saved, this filter is also pinned to the top of the dashboard under the IMPORTANT category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4553 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244.jpg\" alt=\"\" width=\"1912\" height=\"859\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244-300x135.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244-768x345.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244-1024x460.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131244-1200x539.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/859;\" \/><\/p>\n<p>You can even save Department filters in Re:amaze, like this:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4558 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237.jpg\" alt=\"\" width=\"1909\" height=\"1074\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237.jpg 1909w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237-300x169.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237-768x432.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237-1024x576.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-135237-1200x675.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1909px; --smush-placeholder-aspect-ratio: 1909\/1074;\" \/><\/p>\n<h5>Saving Custom Views &amp; Searches<\/h5>\n<p>You can run a simple search or advanced search filter and save those views for easy access in the future!<\/p>\n<p>First, perform a search using the advanced search filters. Then follow the steps illustrated above to save the view and customize the name!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4554 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344.jpg\" alt=\"\" width=\"1912\" height=\"898\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344-300x141.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344-768x361.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344-1024x481.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-131344-1200x564.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/898;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4555 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132.jpg\" alt=\"\" width=\"1912\" height=\"766\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132-300x120.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132-768x308.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132-1024x410.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-132132-1200x481.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/766;\" \/><\/p>\n<p>Questions or feedback? Let us know!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Used to starring specific channels in apps like Slack? Re:amaze now allows you to save, customize, and star (pin) your most commonly used channel filters and search filters (views)! Saved and starred filters are automatically pinned to the top of your Re:amaze dashboard under the IMPORTANT category. Gone are the days of scrolling through your &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Custom Views and Savable Filters in Re:amaze!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4556,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Custom Views and Savable Filters in Re:amaze! - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Custom Views and Savable Filters in Re:amaze! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Used to starring specific channels in apps like Slack? Re:amaze now allows you to save, customize, and star (pin) your most commonly used channel filters and search filters (views)! Saved and starred filters are automatically pinned to the top of your Re:amaze dashboard under the IMPORTANT category. Gone are the days of scrolling through your &hellip; Continue reading &quot;Custom Views and Savable Filters in Re:amaze!&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-21T20:54:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T21:44:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-134049.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1909\" \/>\n\t<meta property=\"og:image:height\" content=\"1347\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Custom Views and Savable Filters in Re:amaze!\",\"datePublished\":\"2020-07-21T20:54:08+00:00\",\"dateModified\":\"2024-09-12T21:44:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\"},\"wordCount\":399,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-134049.jpg\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\",\"name\":\"Custom Views and Savable Filters in Re:amaze! - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-134049.jpg\",\"datePublished\":\"2020-07-21T20:54:08+00:00\",\"dateModified\":\"2024-09-12T21:44:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-134049.jpg\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/07\/Annotation-2020-07-21-134049.jpg\",\"width\":1909,\"height\":1347},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/custom-views-savable-filters-in-reamaze\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Custom Views and Savable Filters in Re:amaze!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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