{"id":4545,"date":"2020-07-21T22:16:00","date_gmt":"2020-07-21T22:16:00","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4545"},"modified":"2020-09-22T22:24:13","modified_gmt":"2020-09-22T22:24:13","slug":"update-for-reamaze-reminders","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/update-for-reamaze-reminders\/","title":{"rendered":"Update For Re:amaze Reminders"},"content":{"rendered":"

This is an announcement on some changes being made to the Re:amaze Reminders system based on customer feedback.<\/p>\n

If you’re currently using the Remind feature in Re:amaze and have conversations on hold, nothing will be impacted.<\/p>\n

The overall theme of this change is to make reminders a bit more sticky so conversations aren’t reopening simply because a customer has responded.<\/p>\n

Detailed Changes<\/h5>\n
    \n
  1. You can set conversations to an “On-Hold” status by setting a Reminder\u00a0after selecting a future date and time (unchanged).\"\"<\/li>\n
  2. You can now directly reopen an “On-Hold” conversation. This simply changes the visibility of the conversation on dashboard filters (Open vs On-Hold) but\u00a0DOES NOT<\/strong> implicitly remove the reminder. Conversations that are open WITH a reminder set will be shown as:\"\"<\/li>\n
  3. You can now “Rehold”\u00a0an Open conversation that has a Reminder (put the conversation back into the “On-Hold” state with the\u00a0existing\u00a0Reminder). This means you can potentially have open and visible conversations in the main dashboard with a reminder OR temporarily hide conversations with reminders in the “On-Hold” filter. If you would like easy access to “On-Hold” conversations, we recommend adding a custom view and pin this to your dashboard. See this article<\/a>.<\/li>\n
  4. When a customer<\/strong><\/em> writes back to an “On-Hold” conversation, the conversation will reopen (unchanged), but there will be an icon indicating that a Reminder still exists. The Reminder is not removed. This is similar to the situation above where you (the staff) reopen the “On-Hold” conversation.<\/li>\n
  5. If you reply to the conversation as a staff user<\/strong><\/em>, the conversation will automatically<\/strong><\/em>\u00a0“Rehold” rather than Resolve. This is designed to prevent cases where the staff member forgets to reapply the reminder.<\/li>\n
  6. You can now directly resolve\/archive On-Hold conversations. This clears the Reminder.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    This is an announcement on some changes being made to the Re:amaze Reminders system based on customer feedback. If you’re currently using the Remind feature in Re:amaze and have conversations on hold, nothing will be impacted. The overall theme of this change is to make reminders a bit more sticky so conversations aren’t reopening simply … Continue reading “Update For Re:amaze Reminders”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4561,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"\nUpdate For Re:amaze Reminders - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/update-for-reamaze-reminders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update For Re:amaze Reminders - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"This is an announcement on some changes being made to the Re:amaze Reminders system based on customer feedback. 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