{"id":4433,"date":"2020-05-26T23:55:00","date_gmt":"2020-05-26T23:55:00","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4433"},"modified":"2024-09-12T14:45:58","modified_gmt":"2024-09-12T21:45:58","slug":"receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/","title":{"rendered":"Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &#038; More Messages in Re:amaze with ChannelReply!"},"content":{"rendered":"<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home.png\" rel=\"attachment wp-att-5431\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5431 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home-1024x567.png\" alt=\"ChannelReply Home\" width=\"840\" height=\"465\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home-1024x567.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home-300x166.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home-768x425.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/ChannelReply-Home-1200x664.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/465;\" \/><\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">This blog was originally published on May 26, 2020. ChannelReply has since updated their platform to expand to additional messaging sources. <\/span><\/i><\/p>\n<p><a href=\"https:\/\/www.channelreply.com\"><strong>ChannelReply<\/strong><\/a>\u00a0<span style=\"font-weight: 400;\">has expanded its integration with Re:amaze to include a total of seven ecommerce marketplace channels. <\/span><span style=\"font-weight: 400;\">ChannelReply <\/span><span style=\"font-weight: 400;\">now<\/span><span style=\"font-weight: 400;\"> allows you to manage your Amazon, eBay, Walmart, <\/span><span style=\"font-weight: 400;\">Shopify, Newegg, Back Market, and Etsy<\/span><span style=\"font-weight: 400;\"> customer messages in one place. If you\u2019re also using Re:amaze, ChannelReply can deliver messages between your marketplace accounts to your Re:amaze shared inbox. <\/span><span style=\"font-weight: 400;\">This update empowers ecommerce businesses to communicate more easily with customers from a central helpdesk.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4435 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922.jpg\" alt=\"\" width=\"1887\" height=\"1804\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922.jpg 1887w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922-300x287.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922-768x734.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922-1024x979.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-155922-1200x1147.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1887px; --smush-placeholder-aspect-ratio: 1887\/1804;\" \/><\/p>\n<h2><strong>Why ChannelReply?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Managing customer messages is already a huge pain for businesses. Everything from emails to live chat to Facebook comments, from Instagram comments to Twitter DMs, and from SMS to phone calls. Add in more customer messages from unique marketplaces like <\/span><span style=\"font-weight: 400;\">Shopify, Etsy, <\/span><span style=\"font-weight: 400;\">Amazon, Walmart, and eBay and the burden is even more difficult to carry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ChannelReply\u2019s main expertise is consolidation of marketplace messages into a helpdesk and customer messaging platform you already use. <\/span><span style=\"font-weight: 400;\">The helpdesk integration by Re:amaze\u00a0 <\/span><span style=\"font-weight: 400;\">already helps businesses manage so many communications channels, <\/span><span style=\"font-weight: 400;\">when paired with ChannelReply ecommerce businesses are able to effortlessly communicate with seven marketplaces with one single helpdesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ChannelReply offers a pain-free, turnkey solution to enable you and your team to use the full range of Re:amaze features such as automation workflows, response templates, FAQ linking, and even custom chatbots to engage with your marketplace conversations!<\/span><\/p>\n<h2><strong>Use ChannelReply to:<\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Answer eBay, Amazon, Walmart<\/span><span style=\"font-weight: 400;\">, Shopify, Etsy, Newegg, and Back Market<\/span><span style=\"font-weight: 400;\"> messages in Re:amaze.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">See each conversation as a single threaded ticket\u2014no more searching archives for the buyer\u2019s last message!<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use marketplace data in all your favorite Re:amaze tools, including response templates and workflows.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Respond to Etsy customers via email, or by hitting \u201cReply on Etsy\u201d to easily jump into the same conversation on Etsy.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Answer Amazon, eBay, Back Market, Newegg, Shopify, and Walmart customer inquiries and messages in Re:amaze.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Take actions on eBay, Amazon, Walmart<\/span><span style=\"font-weight: 400;\">, Shopify, Etsy, Newegg, and Back Market<\/span><span style=\"font-weight: 400;\"> without leaving <\/span><span style=\"font-weight: 400;\">the<\/span><span style=\"font-weight: 400;\"> Re:amaze <\/span><span style=\"font-weight: 400;\">helpdesk<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Avoid the Need for Constant Tab Flipping\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">When you open an Amazon, Walmart eBay, Shopify, Etsy, Back Market, or Newegg customer service ticket ticket, ChannelReply will show valuable customer data next to the message in the same screen. This data includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The buyer identity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What they ordered<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shipping details for their order<\/span><\/li>\n<\/ul>\n<h2><strong>What you can do with ChannelReply<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">With ChannelReply not only will you be able to send customers messages, but also transform your helpdesk into a \u201cmarketplace command center\u201d. When integrated with Re:amaze, ecommerce businesses will be able to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage Resolution Center Support cases, cancellation requests, Best Offers, and more for eBay sales.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Request customers leave Amazon product reviews.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage Shopify refunds, cancellations, and order updates such as shipping address changes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Validate orders, update order shipping information, and refund and cancel orders.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Complete Etsy orders from Re:amaze simply by entering the order tracking ID and carrier name.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a closer look at some of these features below:<\/span><\/p>\n<p><b>Customer Data<\/b><br \/>\n<span style=\"font-weight: 400;\">When you open an Amazon, eBay, Walmart<\/span><span style=\"font-weight: 400;\">, Shopify, Etsy, Newegg, and Back Market<\/span><span style=\"font-weight: 400;\"> ticket, ChannelReply will show important customer data next to the message such as who the buyer is, what they ordered, their shipping details, etc.<\/span><\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze.png\" rel=\"attachment wp-att-5433\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5433 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze-1024x576.png\" alt=\"Channelreply_Amazon_Reamaze\" width=\"840\" height=\"473\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze-1200x675.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Channelreply_Amazon_Reamaze.png 1366w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/473;\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, here\u2019s an Amazon\u00a0ticket shown in Re:amaze through ChannelReply. No need to log in to your marketplace accounts and find out what the buyer ordered. No need to dig through old messages and order records. The whole conversation and all the related data will appear on one simple screen. <\/span><span style=\"font-weight: 400;\">Another example, is ecommerce brands having the ability to get more data in dynamic variables within Shopify websites, such as billing address and total spent on the last order.<\/span><\/p>\n<p><b>Data Control<\/b><\/p>\n<p><span style=\"font-weight: 400;\">ChannelReply is also much more than a message delivery system. It transforms Re:amaze into your marketplace command center.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage your eBay inquiries, cases and returns with Resolution Center Support.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mark Amazon messages as no response needed, or even as suspicious!<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Acknowledge or cancel orders, update shipping statuses and approve refunds on Walmart tickets.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Update ordering address and other shipping info on Back Market and Newegg.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund.png\" rel=\"attachment wp-att-5434\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5434 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund-1024x576.png\" alt=\"03_Walmart_Reamaze_Return_Refund\" width=\"840\" height=\"473\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund-1200x675.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/03_Walmart_Reamaze_Return_Refund.png 1366w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/473;\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Custom Fields \/ Dynamic Variables<\/strong><\/p>\n<p>Re:amaze&#8217;s integration with ChannelReply also supports<strong> dynamic variables<\/strong>. See ChannelReply&#8217;s tutorial on how to set this up <a href=\"https:\/\/www.channelreply.com\/help\/view\/reamaze-custom-fields\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0or watch the video below:<\/p>\n<p><iframe data-src=\"https:\/\/www.youtube.com\/embed\/voPKY2fix2k\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><b>Workflow Automation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Create automatic responses to Amazon, eBay Walmart<\/span><span style=\"font-weight: 400;\">, Shopify, Etsy, Newegg, and Back Market<\/span><span style=\"font-weight: 400;\"> customers with using workflow automation. Being able to use dynamic variables means that your replies can be personalized as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automatically replying to customers through workflows do count toward Amazon\u2019s 24-hour response time SLA. It also marks eBay messages as read and answered. <\/span><span style=\"font-weight: 400;\">\u00a0Automated replies will also mark Back Market tickets as answered. With Etsy users will be able to stop utilizing canned replies while saving time using Etsy placeholders in Re:amaze response templates.<\/span><\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/channelreplys4.s3.amazonaws.com\/uploads\/sources\/Reamaze_Auto_Reply_with_Custom_Fields.png\" alt=\"Re:amaze Auto-Reply with Custom Fields\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><\/p>\n<h5>Getting Started<\/h5>\n<p>To start using ChannelReply with Re:amaze, you&#8217;ll need to have active accounts on both platforms. In ChannelReply, start by going to your CRM settings and select &#8220;Choose Re:amaze&#8221;.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4436 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007.jpg\" alt=\"\" width=\"1885\" height=\"1950\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007.jpg 1885w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007-290x300.jpg 290w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007-768x794.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007-990x1024.jpg 990w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111007-1200x1241.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1885px; --smush-placeholder-aspect-ratio: 1885\/1950;\" \/><\/p>\n<p>Follow the on-screen <a href=\"https:\/\/www.channelreply.com\/help\/view\/reamaze-integration\" target=\"_blank\" rel=\"noopener\">instructions provided by ChannelReply<\/a> to complete the integration. You&#8217;ll need your Re:amaze subdomain name, your login email, your Re:amaze API token, and your Re:amaze shared SSO secret.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4437 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502.jpg\" alt=\"\" width=\"2152\" height=\"1669\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502.jpg 2152w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502-300x233.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502-768x596.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502-1024x794.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111502-1200x931.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2152px; --smush-placeholder-aspect-ratio: 2152\/1669;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4438 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526.jpg\" alt=\"\" width=\"2151\" height=\"1537\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526.jpg 2151w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526-300x214.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526-768x549.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526-1024x732.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-111526-1200x857.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2151px; --smush-placeholder-aspect-ratio: 2151\/1537;\" \/><\/p>\n<p>The most important step here is to copy and paste the URL ChannelReply provides at the end into the Custom Module field in your Re:amaze account:<\/p>\n<p><a href=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16.png\" rel=\"attachment wp-att-5435\"><img decoding=\"async\" class=\"alignnone size-large wp-image-5435 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16-1024x542.png\" alt=\"RAI_16\" width=\"840\" height=\"445\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16-1024x542.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16-300x159.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16-768x406.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16-1200x635.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/RAI_16.png 1365w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 840px; --smush-placeholder-aspect-ratio: 840\/445;\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h5>Connecting a Marketplace to Re:amaze<\/h5>\n<p>If you don&#8217;t already have a marketplace connected in ChannelReply, your next step will be to do this. In this example, we&#8217;ll go ahead and use eBay. Don&#8217;t worry, ChannelReply makes it simple to follow along.<\/p>\n<p><span style=\"font-weight: 400;\">Start by going to Marketplaces in your ChannelReply account and you\u2019ll be asked to select which Re:amaze channel you want to send your eBay (or Amazon<\/span><span style=\"font-weight: 400;\">, Walmart, Newegg, Shopify, Etsy, or Back Market<\/span><span style=\"font-weight: 400;\">) messages to.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4439 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922.jpg\" alt=\"\" width=\"2155\" height=\"1411\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922.jpg 2155w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922-300x196.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922-768x503.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922-1024x670.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-112922-1200x786.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2155px; --smush-placeholder-aspect-ratio: 2155\/1411;\" \/><\/p>\n<p>Next you&#8217;ll need to authenticate into your eBay account.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4440 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108.jpg\" alt=\"\" width=\"1912\" height=\"835\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108-300x131.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108-768x335.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108-1024x447.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113108-1200x524.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/835;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4441 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142.jpg\" alt=\"\" width=\"1914\" height=\"940\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142.jpg 1914w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142-300x147.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142-768x377.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142-1024x503.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113142-1200x589.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1914px; --smush-placeholder-aspect-ratio: 1914\/940;\" \/><\/p>\n<p>You&#8217;ll see this confirmation once you&#8217;ve completed the set up process!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4442 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608.jpg\" alt=\"\" width=\"1912\" height=\"1330\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608-300x209.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608-768x534.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608-1024x712.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-113608-1200x835.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/1330;\" \/><\/p>\n<h5>Receiving and Responding to Marketplace Messages<\/h5>\n<p>Once everything is connected customer messages from marketplaces will now arrive in Re:amaze! Here&#8217;s an example:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4443 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202.jpg\" alt=\"\" width=\"1909\" height=\"1453\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202.jpg 1909w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202-300x228.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202-768x585.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202-1024x779.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-21-114202-1200x913.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1909px; --smush-placeholder-aspect-ratio: 1909\/1453;\" \/><\/p>\n<p>To see a more detailed list of setup instructions please read ChannelReply&#8217;s article <a href=\"https:\/\/www.channelreply.com\/help\/view\/reamaze-integration\">here<\/a>. Here&#8217;s also a visual guide on how to set everything up:<\/p>\n<p><iframe data-src=\"https:\/\/www.youtube.com\/embed\/MnpyrU9jkyw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><iframe data-src=\"https:\/\/www.youtube.com\/embed\/3WSQYzndfMc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><iframe data-src=\"https:\/\/www.youtube.com\/embed\/videoseries?list=PL49uZDp36st6JTb0bcYJT0X2Noyi2lGJF\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog was originally published on May 26, 2020. ChannelReply has since updated their platform to expand to additional messaging sources. ChannelReply\u00a0has expanded its integration with Re:amaze to include a total of seven ecommerce marketplace channels. ChannelReply now allows you to manage your Amazon, eBay, Walmart, Shopify, Newegg, Back Market, and Etsy customer messages in &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &#038; More Messages in Re:amaze with ChannelReply!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4453,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &amp; More Messages in Re:amaze with ChannelReply! - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &amp; More Messages in Re:amaze with ChannelReply! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"This blog was originally published on May 26, 2020. ChannelReply has since updated their platform to expand to additional messaging sources. ChannelReply\u00a0has expanded its integration with Re:amaze to include a total of seven ecommerce marketplace channels. ChannelReply now allows you to manage your Amazon, eBay, Walmart, Shopify, Newegg, Back Market, and Etsy customer messages in &hellip; Continue reading &quot;Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &#038; More Messages in Re:amaze with ChannelReply!&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-26T23:55:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T21:45:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/reamaze-channelreply.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"558\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, &#038; More Messages in Re:amaze with ChannelReply!\",\"datePublished\":\"2020-05-26T23:55:00+00:00\",\"dateModified\":\"2024-09-12T21:45:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\"},\"wordCount\":1075,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/reamaze-channelreply.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/receive-and-respond-to-amazon-ebay-walmart-shopify-esty-more-messages-in-reamaze-with-channelreply\/\",\"name\":\"Receive and Respond to Amazon, eBay, Walmart, Shopify, Esty, & More Messages in Re:amaze with ChannelReply! 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