{"id":4406,"date":"2020-05-05T22:05:43","date_gmt":"2020-05-05T22:05:43","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4406"},"modified":"2020-05-05T22:05:43","modified_gmt":"2020-05-05T22:05:43","slug":"reamaze-weekly-scheduled-reporting","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/","title":{"rendered":"Re:amaze Weekly Scheduled Reporting"},"content":{"rendered":"<p>You can now schedule a weekly summary performance report to be delivered to your email inbox!<\/p>\n<p>This summary report shows very high level metrics to help you gauge how things are going for your support volume as well as how your team is keeping up. For more detailed reporting, you should always refer to Re:amaze volume reports or staff specific reports.<\/p>\n<p>The summary report currently includes:<\/p>\n<ul>\n<li>Last week&#8217;s support volume<\/li>\n<li>Last week&#8217;s average response time<\/li>\n<li>Staff leader board in responses and resolved conversations<\/li>\n<li>Channel breakdown<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4407 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\" alt=\"\" width=\"2353\" height=\"1984\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg 2353w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330-300x253.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330-768x648.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330-1024x863.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330-1200x1012.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2353px; --smush-placeholder-aspect-ratio: 2353\/1984;\" \/><\/p>\n<p>To turn on weekly scheduled reporting, please head on over to Re:amaze Settings &gt; Email Notifications &gt; and select the &#8220;Weekly Report Overview&#8221; option to have this delivered.<\/p>\n<p>Weekly reports are sent out every Monday at 12:05am UTC time.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4408 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442.jpg\" alt=\"\" width=\"1912\" height=\"1984\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442.jpg 1912w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442-289x300.jpg 289w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442-768x797.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442-987x1024.jpg 987w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165442-1200x1245.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1912px; --smush-placeholder-aspect-ratio: 1912\/1984;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can now schedule a weekly summary performance report to be delivered to your email inbox! This summary report shows very high level metrics to help you gauge how things are going for your support volume as well as how your team is keeping up. For more detailed reporting, you should always refer to Re:amaze &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Re:amaze Weekly Scheduled Reporting&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4407,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re:amaze Weekly Scheduled Reporting - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re:amaze Weekly Scheduled Reporting - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"You can now schedule a weekly summary performance report to be delivered to your email inbox! This summary report shows very high level metrics to help you gauge how things are going for your support volume as well as how your team is keeping up. For more detailed reporting, you should always refer to Re:amaze &hellip; Continue reading &quot;Re:amaze Weekly Scheduled Reporting&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-05T22:05:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2353\" \/>\n\t<meta property=\"og:image:height\" content=\"1984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Re:amaze Weekly Scheduled Reporting\",\"datePublished\":\"2020-05-05T22:05:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\"},\"wordCount\":131,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\",\"name\":\"Re:amaze Weekly Scheduled Reporting - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\",\"datePublished\":\"2020-05-05T22:05:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-04-165330.jpg\",\"width\":2353,\"height\":1984},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-weekly-scheduled-reporting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Re:amaze Weekly Scheduled Reporting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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