{"id":4324,"date":"2020-03-24T21:10:24","date_gmt":"2020-03-24T21:10:24","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4324"},"modified":"2020-03-24T21:10:24","modified_gmt":"2020-03-24T21:10:24","slug":"new-reamaze-overview-report-helps-highlight-core-performance-statistics","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/","title":{"rendered":"New Re:amaze Overview Report Helps Highlight Core Performance Statistics"},"content":{"rendered":"<p>There is now a brand new Overviews Report in Re:amaze Reporting to help you gain insights into how your team is performing. The Overviews Report is accompanied by graphs with hover-over and scroll-over capabilities to help you better visualize your data as well.<\/p>\n<p>Some of the new metrics included in the Overviews Report include:<\/p>\n<ul>\n<li>Volume over the last 24 hours<\/li>\n<li>Volume over the last 30 days<\/li>\n<li>Average response time over the last 30 days<\/li>\n<li>Highest response time in the last 30 days<\/li>\n<li>Attributed revenue over the last 30 days (if you&#8217;re using Shopify)<\/li>\n<li>Daily volume trend\u00a0(with full report access)<\/li>\n<li>Channel conversations breakdown\u00a0(with full report access)<\/li>\n<li>Bot processed conversations (with full report access)<\/li>\n<li>Staff performance leaderboard\u00a0(with full report access)<\/li>\n<li>Top response template usage\u00a0(with full report access)<\/li>\n<\/ul>\n<p>The Overviews Report is not a replacement for specific reports like the Volume Report or Staff Reports. It&#8217;s designed to give you an overview of things from 30,000 ft.<\/p>\n<p>Having an Overviews Report will allow you to have a finger on the pulse of the health of your customer support team without needing to dive into detailed numbers and spending hours looking at data.<\/p>\n<p>The Overviews Report is included with all Re:amaze plans and can be accessed by clicking on the &#8220;Reports&#8221; section of your Re:amaze dsahboard.<\/p>\n<p>Enjoy!<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4325 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\" alt=\"\" width=\"2226\" height=\"1744\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg 2226w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814-300x235.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814-768x602.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814-1024x802.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814-1200x940.jpg 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2226px; --smush-placeholder-aspect-ratio: 2226\/1744;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There is now a brand new Overviews Report in Re:amaze Reporting to help you gain insights into how your team is performing. The Overviews Report is accompanied by graphs with hover-over and scroll-over capabilities to help you better visualize your data as well. Some of the new metrics included in the Overviews Report include: Volume &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Re:amaze Overview Report Helps Highlight Core Performance Statistics&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4325,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Re:amaze Overview Report Helps Highlight Core Performance Statistics - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Re:amaze Overview Report Helps Highlight Core Performance Statistics - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"There is now a brand new Overviews Report in Re:amaze Reporting to help you gain insights into how your team is performing. The Overviews Report is accompanied by graphs with hover-over and scroll-over capabilities to help you better visualize your data as well. Some of the new metrics included in the Overviews Report include: Volume &hellip; Continue reading &quot;New Re:amaze Overview Report Helps Highlight Core Performance Statistics&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-24T21:10:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2226\" \/>\n\t<meta property=\"og:image:height\" content=\"1744\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"New Re:amaze Overview Report Helps Highlight Core Performance Statistics\",\"datePublished\":\"2020-03-24T21:10:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\"},\"wordCount\":224,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\",\"name\":\"New Re:amaze Overview Report Helps Highlight Core Performance Statistics - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\",\"datePublished\":\"2020-03-24T21:10:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/03\/Annotation-2020-03-24-120814.jpg\",\"width\":2226,\"height\":1744},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-overview-report-helps-highlight-core-performance-statistics\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"New Re:amaze Overview Report Helps Highlight Core Performance Statistics\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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