{"id":4243,"date":"2020-01-28T19:55:47","date_gmt":"2020-01-28T19:55:47","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4243"},"modified":"2024-09-12T14:48:07","modified_gmt":"2024-09-12T21:48:07","slug":"introducing-reamaze-status-page","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/introducing-reamaze-status-page\/","title":{"rendered":"Introducing Re:amaze Status Page"},"content":{"rendered":"<p>We&#8217;re super excited to announce the newest member of the Re:amaze product family: Re:amaze Status Page!<\/p>\n<p><strong>What is a status page?<\/strong><\/p>\n<p>A status page is a public facing website that helps your customer visualize your business&#8217;s performance uptime, scheduled maintenance events, unforeseen issues impacting logistics, or even bug reports and their resolution progress.<\/p>\n<p><strong>Why is a status page useful?<\/strong><\/p>\n<p>Reputable businesses are not afraid of transparency. In fact, <a href=\"https:\/\/www.annexcloud.com\/blog\/5-trust-transparency-stats-every-business-should-see\/\">studies show<\/a>\u00a0that customers are more than 80% more likely to trust a business and therefore buy from a business when it has a history of transparency. Having a well built out status page that is well maintained can help you reduce customer anxiety. When customers are aware that you&#8217;re aware of a problem, that&#8217;s good.<\/p>\n<p><strong>Do I need a status page for my business?<\/strong><\/p>\n<p>We&#8217;re firm believers that all businesses, at some point in its life, should adopt a status page to not only portray confidence but to also reduce latent customer support inquiries about specific issues that\u00a0you&#8217;re already aware of or are already working to resolve.<\/p>\n<p><strong>What&#8217;s different about Re:amaze Status Page?<\/strong><\/p>\n<p>Re:amaze Status Page is designed to work with two main Re:amaze features: Re:amaze FAQ and Re:amaze Chat. When you publish an incident, the Status Page will appear within your Re:amaze FAQ as well as inside Re:amaze Chat.<\/p>\n<p><strong>How can I get Re:amaze Status Page?<\/strong><\/p>\n<p>Re:amaze Status Page is available in our Pro and Plus plans. If you&#8217;d like to add Re:amaze Status Page to your Basic Plan, please reach out to our support team for a-la-carte pricing.<\/p>\n<p>For those of your on Re:amaze Pro and Plus, you&#8217;ll find your Status Page here:<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4257 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM.png\" alt=\"\" width=\"3356\" height=\"1890\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM.png 3356w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM-768x433.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM-1024x577.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-12.09.55-PM-1200x676.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3356px; --smush-placeholder-aspect-ratio: 3356\/1890;\" \/><\/p>\n<p><strong>Here&#8217;s what Re:amaze Status Page looks like in your FAQ:<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4245 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM.png\" alt=\"\" width=\"3354\" height=\"1886\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM.png 3354w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.15-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3354px; --smush-placeholder-aspect-ratio: 3354\/1886;\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4246 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM.png\" alt=\"\" width=\"3354\" height=\"1888\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM.png 3354w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.12.55-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3354px; --smush-placeholder-aspect-ratio: 3354\/1888;\" \/><\/p>\n<p><strong>Here&#8217;s what Re:amaze Status Page looks like in Re:amaze Chat:<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4247 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM.png\" alt=\"\" width=\"3354\" height=\"1874\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM.png 3354w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM-300x168.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM-768x429.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM-1024x572.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.22.42-AM-1200x670.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3354px; --smush-placeholder-aspect-ratio: 3354\/1874;\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4248 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM.png\" alt=\"\" width=\"3356\" height=\"1864\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM.png 3356w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM-300x167.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM-768x427.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM-1024x569.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.23.28-AM-1200x667.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3356px; --smush-placeholder-aspect-ratio: 3356\/1864;\" \/><\/p>\n<p><strong>Business Systems in Re:amaze Status Page<\/strong><\/p>\n<p>Before you can create incidents in Re:amaze and alert customers, you&#8217;ll need to establish a list of business systems. Each business is different so your list of systems may vary. Here are some standard business systems to consider adding:<\/p>\n<ul>\n<li>Billing and Payments<\/li>\n<li>Shipping<\/li>\n<li>Warehouse Logistics<\/li>\n<li>Inventory Management<\/li>\n<li>Website Performance<\/li>\n<li>Shopping Cart<\/li>\n<li>Customer Support Software<\/li>\n<li>Loyalty and Rewards<\/li>\n<li>Shipments and Tracking<\/li>\n<\/ul>\n<p>As an eCommerce business, these systems are the most likely to see incidents at one point or another.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4249 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM.png\" alt=\"\" width=\"3356\" height=\"1888\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM.png 3356w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.27.54-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3356px; --smush-placeholder-aspect-ratio: 3356\/1888;\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4250 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM.png\" alt=\"\" width=\"3354\" height=\"1888\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM.png 3354w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.28.14-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3354px; --smush-placeholder-aspect-ratio: 3354\/1888;\" \/><\/p>\n<p><strong>Incidents in Re:amaze Status Page<\/strong><\/p>\n<p>Nothing is 100% reliable and things will break. When these incidents happen, they affect your business systems. It&#8217;s important to alert customers when and as incidents occur. Why?<\/p>\n<ul>\n<li>Prompt incident announcements will reduce your inbound customer service inquiries about that specific issue<\/li>\n<li>Publicly showing people you&#8217;re actively investigating, monitoring, or resolving an incidents improves customer confidence<\/li>\n<li>Having a status page helps your brand image because it shows customers that you value transparency and accountability<\/li>\n<\/ul>\n<p>Re:amaze Status Page Incidents will allow you to create incidents on-the-fly and provide real time updates.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4251 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM.png\" alt=\"\" width=\"3354\" height=\"1886\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM.png 3354w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.47.35-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3354px; --smush-placeholder-aspect-ratio: 3354\/1886;\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4252 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM.png\" alt=\"\" width=\"3356\" height=\"1890\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM.png 3356w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM-768x433.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM-1024x577.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.48.54-AM-1200x676.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3356px; --smush-placeholder-aspect-ratio: 3356\/1890;\" \/><\/p>\n<p><strong>Customizing your Incident colors in Re:amaze Status Page<\/strong><\/p>\n<p>The industry standard colors for incidents and system statuses are applied by default.\u00a0You can change these colors to match your brand by going to Re:amaze Settings &gt; Brands &gt; Appearance Settings.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-4258 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM.png\" alt=\"\" width=\"3356\" height=\"1888\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM.png 3356w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2020\/01\/Screen-Shot-2020-01-28-at-11.51.17-AM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3356px; --smush-placeholder-aspect-ratio: 3356\/1888;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re super excited to announce the newest member of the Re:amaze product family: Re:amaze Status Page! What is a status page? A status page is a public facing website that helps your customer visualize your business&#8217;s performance uptime, scheduled maintenance events, unforeseen issues impacting logistics, or even bug reports and their resolution progress. Why is &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/introducing-reamaze-status-page\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Introducing Re:amaze Status Page&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4246,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing Re:amaze Status Page - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/introducing-reamaze-status-page\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Re:amaze Status Page - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"We&#8217;re super excited to announce the newest member of the Re:amaze product family: Re:amaze Status Page! What is a status page? A status page is a public facing website that helps your customer visualize your business&#8217;s performance uptime, scheduled maintenance events, unforeseen issues impacting logistics, or even bug reports and their resolution progress. 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